Experience

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  Ibm danmark aps

  Jun 2005 - Nov 2014

  Co-inventor of the Nordic IDEAS computer system which has received approval for a budget of 1.5 Mill. USD. A realized ROI in less than one year based on actual savings or cost reductions. The system has achieved European and global recognition by showing how specific errors in a very visible, dynamic and automatic way can be operationalized directly from a system/process level to the executing people on the floor.- Application development- Use case design- Scrum programme execution- Agile project management- Lean value based optimisation Vis mindre

  • IDEAS Programme Manager

    Aug 2012 - Nov 2014

  • Service Delivery Manager / GDF(lean) Lead

    Sept 2010 - Jul 2012

  • Global Service Delivery Manager / Team Lead

    Jun 2008 - Aug 2010

  • Request for service account lead

    Aug 2007 - Jan 2008

  • Portfolio Service Manager

    Apr 2006 - Jul 2007

  • Problem Manager

    Jun 2005 - Mar 2006
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  Tdc hosting

  Jan 2015 - Jan 2017

  Building a contractual tracker for obligation to ensure that all process deliveries are documented. This ensured that a plans for implementing the process deliveries are made and ready to execute on implementation.- Programme Management- Process and service development- Organizational change mangement- Stakeholder Management As Manager for the service delivery manager a higher level of competencies were achieved by documenting both roles and responsibilities for the group. Furthermore missing contractual deliveries were made visible and made sure that they were delivered going forward.- Leadership / People management- Escalation management- Service improvements- Process development- ITIL proces management

  • Process Transition Manager

    Jan 2016 - Jan 2017

  • Manager Service Delivery Management

    Jan 2015 - Dec 2015
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  Bestseller

  Apr 2017 - Jun 2018

  Global transition manager

  Role created to ensure a better transition of projects. The project, which is primarily in focus, is related to the implementation of a full business scope Microsoft Dynamics 365. The role was setup to work in parallel with the Service delivery manager from the business / operation. The process of transitioning a project or services can be complex and unfamiliar, and needs special handling to be achievable. The role needed to have knowledge about larger programmes being transitioned, but in addition have detailed knowledge about the Transition process, and should work with relevant stakeholders to develop and amend the Transition Plan prior to implementation.Competencies: Project Management, Communication, problem solving, Acting as a leader in a matrix organisation, Effectively work in a distributed environment/self-starter, Transition management, Scrum Product Owner experience Vis mindre

• 

  Atea danmark

  Jul 2018 - Apr 2020

  As a process owner in Atea I was working in minimum 4 dimensions. Management, Operation, Organization and the customer. You must be able to navigate between top management teams and connect this to the operational part on floor. Also extremely important to enforce and continual support and develop the overall strategy and vision both towards the customers and their needs but also to ensure that we are enabling the foundation to implement this in Atea both on an organizational level and on an operational level. - Continual service improvement (CSI)- Business Process and Service Development - Organizational change implementation / management - Stakeholder Management- Knowledge management Vis mindre Driving customer transition projects from either another service provider or from the customer own datacentre to either a cloud based or conventional datacentre solution. The implementation includes a wide variety of Atea huge service catalogue spanning from end-user to infrastructure security services. Also participated in both pre-sale and offerings on both retail and public customers. Also working with optimization / adjustments of the transition process.- Project Management - Transition-/transformation management - Presale-/offering involvement - Process optimization - Service development - Technical project management Vis mindre

  • Business process manager / process owner

    Aug 2019 - Apr 2020

  • Transition Manager

    Jul 2018 - Jul 2019
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  Bang & olufsen

  Nov 2020 - Dec 2021

  Global service delivery manager

  Continuous improvement of services and support towards the business. Handling and executing operation day to day activities as well as management escalations. Building and maintaining the budget for Group IT. Communicating proactively with both internal teams, business stakeholders and external vendors. Managing projects when needed and ensuring a good handover to operation. Engaging and implementing new or resigned contracts with vendors. Working in an agile manner as a focal point for Group IT in relation to prioritization and resource management. Competencies: Resource Management, Budget Management, Process optimization, organizational change implementation / management, Stakeholder Management, Knowledge management, Continual Service Improvement. Vis mindre

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  Knowit

  Dec 2021 - Nov 2023

  Senior management consultant

  Working as a program manager with Implementation of Servicenow, ITIL practices and a SIAM framework, to connect and support Nuuday customer’s and business on the transformation Journey towards the future of telecommunication and broadband.Lods4IT->Knowit-> Nuuday.

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  Devoteam

  Nov 2023 - now

  Senior management consultant