Experience

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  · shankland cox partnership

  Jan 1985 - Jan 1987

  Receptionist/telephonist/telex operator

  - Receiving and announcing all incoming calls- Welcoming visitors- Facilitating meetings- Receiving, sending, translating and filing all telex correspondence- Typing general correspondence as and when needed- Assisting the secretarial team as and when needed- Making calls on behalf of senior staff as and when required

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  · debenhams plc

  Jan 1987 - Jan 1993

  Senior allocator

  - Preparing weekly sales and stock analysis- Allocation of new stock items to all stores nationwide- Assisting the buyer with preparing new season ranges- The preparation of supplier orders- Implementing price reductions and special offers- Weekly stock checks to all stores nationwide, ensuring no store was over stocked with any particular item- Identifying and reporting on best selling and worst selling lines-

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  Evans uk

  Mar 1993 - Sept 1993

  Vdu operator

  The allocation and replenishment of store stock around the country.Daily and weekly sales analysisMonitoring sale items and mark downs

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  H r denne ltd

  Jan 1994 - Jan 1996

  Pa/secretary

  • I was promoted to this position from Computer Operator/Orders Clerk• General secretarial duties including audio typing, arranging appointments,• Arrangements, the preparation of tender documents• Sourcing Fabric/Garment manufactures• General administration duties

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  Intec cellular services

  Jan 1996 - Jan 2000

  Administration/logistics manager

  · General management of the department and it's 25 staff members· Ensuring all daily targets are met, ensuring all staff are fully trained to therequired standard (all training was done by me)· Conducting 1st and 2nd interviews, attending weekly management meetings as well as theimplementation of new procedures within the department and the company· Stock control, preparing documents for departmental and company wide audits (ISO9002)· Staff appraisals and disciplinary· Ensure remedial works and customer complaints are dealt with in a prompt andprofessional manner· I joined the company as an Administrator in April '96, was promoted to Team Leader inSeptember '96. I remained as Team leader for a year and was then promoted to Show less

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  Edexcel foundation

  Dec 2000 - Jan 2003

  Pa

  to the Head of Internal Audit and Compliance,· Diary management, arranging and facilitating meetings· Arranging both inland and overseas travel· Typing reports. Minute taking, audio typing and general administration/secretarialduties· Team support which included the updates of irregularities, dealing with theinvestigation of customer complaints, preparing papers for appeals panels and assistingwith Internal Audits. I was also responsible for the production and maintenance of theoffice manual Show less

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  Braintree district council

  May 2003 - May 2004

  Business support administrator

  · The implementation and testing of the TASK & Anite computer systems,· Overall support to the Property Services through the TASK & Anite systems· The set up and monitoring of performance monitoring information using Crystal Reports· Liaising with ITNET/TASK on changes/testing of new version releases· The daily checking of the TASK interface files, raising invoices, raising job ticketsfor repairs to housing property· Monthly monitoring of material costs for various departments within the housingdepartment· Month end reconciliation of TASK, assisting with the year-end reconciliation of TASK,the submission of HIPs (Housing Improvement Programme) information to the governmentswebsite· In addition to this I have produced a “Users Guide” to TASK & Anite giving step by stepinstructions on how to use the system, as well as producing the Quality Procedures for theBusiness Support Unit. Management Secretary/Team Support (Internal Audit & Compliance Show less

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  Arvon drainclearing

  May 2004 - Jun 2006

  Office manager/secretary

  · Main duties include, raising invoices, updating the orders database, raising creditnotes· Producing reports of CCTV surveys undertaken· Booking appointments, with customers, and scheduling work programs for engineersaccording to work banks· Dealing with telephone orders and queries· Producing the quarterly VAT reports, and the monthly production of key performancefigures for our larger clients.· Weekly wages for employees using SAGE

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  Carillion energy services

  Jun 2006 - Dec 2011

  Office manager / senior administrator

  · Managing the admin team at the Braintree Depot· Review and evaluate team performance, providing and implementing solutions to problemsor areas for concern· Submission of Weekly Depot Revenue & Daily KPI's· Managing reporting and updating of the various schemes (British Gas, EDF, Warm front)· Managing customer queries · Supporting the Depot Manager· Overseeing the daily programming for all teams, ensuring productivity and revenue are achieved / exceeded - ensuring the team understand the company KPI's and strive to achievethis.· Raising and receipting purchase orders, handling petty cash and submitting monthlyreturns to head office· Training and managing all admin staff, and conducting PDP reviews in line withcorporate timelines· Other ad hoc duties such as banking, liaising with customers, photocopying, dealingwith the post, keep the work in progress to an acceptable level where possible, ensurethat all dropped jobs are investigated, taking action where possible.· In addition to this I am also responsible for the weekly submission of Installer wagesand the general running of the depot in the absence of the Depot Manager Show less

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  Climate energy solutions

  Jan 2012 - Oct 2015

  · Ordering heating kits for the engineers· Dealing with day to day queries and emergency call outs· Raising invoices· Compiling reports from the database to show revenue· Booking annual service appointments· Liaising with engineers and suppliers on a daily basis· Duplicating documents using Ink Works· Assisting with the training of new staff members· Dealing with local authority contractsI originally joined the company as an insulation administrator, but was then asked totake over the heating side of the company. I have produced a user manual to illustratestep by step instructions on how to carry out all admin procedures within the heatingdepartment. Show less

  • Administration Manager

    Oct 2013 - Oct 2015

  • Administrator

    Jan 2012 - Oct 2013