Marvin Marin

Experience

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  Teleperformance

  Nov 2010 - Oct 2013

  BlackBerry Enterprise Server Support Specialist

  In this role, I provided IT support for BlackBerry’s Enterprise Solutions, specializing in cybersecurity, server management, and troubleshooting issues related to enterprise mobility. I ensured the smooth operation of BlackBerry Enterprise Server (BES), managing configurations, updates, and incident resolutions to minimize disruptions for enterprise customers.I supported clients with issues related to email synchronization, network connectivity, and data security, using Active Directory, Exchange, and Windows Server environments. My technical expertise in cybersecurity solutions allowed me to provide high-level support and deliver consistent, high-quality service for enterprise clients. Additionally, I contributed to creating and updating internal knowledge base documentation, enhancing our team's efficiency in resolving issues. Show less

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  Lionbridge

  Mar 2013 - Aug 2017

  Spanish Interpreter

  As a Spanish-English Interpreter, I provided over-the-phone interpretations for individuals navigating immigration and citizenship processes, insurance claims and legal procedures. My role required quick thinking and the ability to adapt to fast-paced, technical discussions. I accurately interpreted conversations about legal terminology, IT-related procedures, and government policies, ensuring clear communication between non-English speaking clients and government officials.I also contributed to improving communication channels and providing support in legal government services. This experience strengthened my ability to manage sensitive information, communicate technical concepts effectively, and work under pressure in a highly regulated environment. Show less

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  McKinsey & Company

  Sept 2017 - Sept 2020

  Global Mobile Services

  At McKinsey, I provided IT support to clients in the global mobile services sector, driving operational efficiencies through technical analysis and support. I played a key role in the design, implementation, and support of mobile infrastructure solutions, ensuring system performance and user experience were optimized.My responsibilities included gathering technical requirements, troubleshooting network issues, and delivering IT solutions that improved mobile services operations. I collaborated with global teams to provide technical consulting, ensuring clients implemented the best mobile infrastructure practices. I also utilized my knowledge of cloud-based platforms and mobile network management to improve service quality and uptime for clients. Show less

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  Amazon Web Services (AWS)

  Sept 2020 - Nov 2021

  AWS Technical Customer Service Associate

  In my role as an AWS Technical Customer Service Associate, I provided world-class technical support to customers using AWS services, including Amazon S3, EC2, and other cloud-based infrastructure solutions. I acted as a technical advocate for customers, diagnosing and resolving complex issues related to cloud infrastructure, networking, and storage.I utilized ticketing systems like ServiceNow and Salesforce to track and manage customer cases, ensuring SLA compliance and delivering timely solutions. I also worked closely with internal teams to escalate critical issues and improve cloud service offerings. My experience with cloud technologies and hands-on support of VPNs, firewall configurations, and cloud storage solutions ensured that customers received prompt, effective assistance during critical periods. Show less

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  DXC Technology

  Jul 2022 - Aug 2024

  Sr Analyst III Infrastructure Services

  As a Senior Analyst in Infrastructure Services at DXC Technology, I provided technical support and troubleshooting expertise for critical infrastructure systems. With a focus on cloud services such as AWS and Azure, I supported the setup, configuration, and maintenance of cloud environments, ensuring high availability and minimal downtime. My proficiency in Windows, Microsoft Office, and Linux allowed me to resolve incidents efficiently while adhering to best practices in IT infrastructure management.I was responsible for monitoring system performance, identifying issues, and ensuring effective resolution. By collaborating with cross-functional teams, I facilitated infrastructure improvements and streamlined processes using Agile methodologies. This proactive approach led to enhanced system stability and improved service delivery. Additionally, I supported the creation and maintenance of detailed infrastructure documentation, ensuring all processes were well-documented and easy to follow for team members. Show less