Darrell Bennett

Experience

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  Baker Hughes INTEQ

  Jun 1997 - Mar 2000

  Mechanical Engineer

  Designed electromechanical components for upstream oil exploration and production.Supervised production and deployment of oil service tool fleets ensuring precision and adherence to industry standards.Collaborated with field personnel to assess real-time needs and implement strategic design changes. These adaptations were pivotal in optimizing tool performance and overall operational efficiency.

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  Network International, Inc.

  Mar 2000 - Apr 2004

  Manager, Operations

  Spearheaded the implementation of Infor CRM sparking substantial revenue growth and prompting recognition as one of Houston’s top 10 fastest-growing technology companies according to the Houston Business Journal.Consulted with internal teams to identify key requirements and directed efforts of vendors and external consultants.Reduced operating costs 30% by employing operational strategies that emphasize scalability and efficiency.Developed strategic e-business initiatives with a multi-functional team growing e-sales from $100K in 2000 to $13M in 2002. Show less

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  CRMatic, LLC

  Apr 2003 - Sept 2014

  Founder and CEO

  Founded and led an independent consulting firm specializing in CRM and database application development.Provided strategic consultation to discern and address unique client needs and deliver tailored solutions.Designed a vertical healthcare solution for Delta Dental of Oklahoma earning the 2008 Sage Innovation Award. The award recognizes an innovative industrial solution exhibiting outstanding ROI.Managed diverse CRM implementations across industries for prominent clients:Deltacom (now Earthlink)Dollar Thrifty Automotive GroupR360 Environmental SolutionsMRV Communications (now ADVA Optical Networking)In each engagement, consistently demonstrated an unwavering commitment to excellence, innovation, and client satisfaction.Successfully negotiated sale of company to ISM, a testament to the company's value and accomplishments under my leadership.• Provided consultation to determine client needs and recommend solutions.• Managed multiple simultaneous CRM implementations. Show less

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  ISM

  Sept 2014 - Jan 2016

  Project Manager / Consultant

  Led all CRM projects ensuring on-time delivery and adherence to budget constraints.Managed a dynamic team of consultants providing technical, functional, and architectural leadership.Collected and distilled business requirements, crafting technical specification documents for developers and statements of work for clients.Automated client business processes and implemented customized CRM functionality to enhance operational efficiency.

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  Plus Consulting

  Jan 2016 - Jan 2022

  CRM Delivery Manager

  Remotely managed a consultant team overseeing performance reviews, goal setting, and development planning.Conducted needs assessments, gathered business requirements, and developed functional specifications to ensure solution supported client business objectives.Implemented technology solutions for simultaneous projects, consistently achieving high levels of customer satisfaction.Led the seamless integration of Infor CRM with various ERP systems, including SXe, XA, Syteline, and LX.Collaborated with the practice director in business development and supported account executives throughout the sales process. Show less

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  Green Impact

  Feb 2022 - Jul 2024

  Technical Consultant

  Provided expert guidance in implementing Salesforce Net Zero Cloud (NZC) for multiple clients. Demonstrated a commitment to driving innovative solutions to achieve net zero emissions.Conducted discovery sessions to understand sustainability goals and directed clients on best practices in GHG Protocol.Proficiently managed and provided oversight for intricate data migration and integration projects, showcasing a keen understanding of the nuances inherent in such complex endeavors.Created and manipulated CRM Analytics (Tableau) reports & dashboards, contributing to data-driven decision-making processes.Documented and streamlined the company’s Salesforce NZC implementation process improving efficiency and accuracy. This initiative successfully minimized manual effort and mitigated the risk of human error.Collaborated with the CEO and account executives to align business development efforts with internal implementation processes. Show less

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  Cherry Bekaert

  Jul 2024 - now

  Salesforce Net Zero Cloud Manager

  Perform the sales, solutioning and deployment estimates for Salesforce Net Zero Cloud implementations and manage the complete life cycle of client engagements.