Surabhi Jha

Experience

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  WNS

  Jul 2016 - Mar 2017

  Associate

  In my role, I managed foreign customer holiday plans, providing expert guidance on airport security procedures to ensure a smooth and stress-free travel experience. I successfully navigated significant challenges, including the impacts of demonetization and terror attacks on planned holidays, demonstrating resilience and adaptability in crisis situations. My primary focus was on the UK and Europe markets, where I consistently delivered exceptional service and support, helping clients navigate complex travel landscapes and ensuring their holiday plans were executed seamlessly. Show less

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  Magicworks IT Solutions Private Limited

  May 2019 - Aug 2019

  Digital marketing Intern

  In my role, I executed comprehensive content writing and blogging strategies, producing high-quality, engaging content tailored to our target audience. I conducted in-depth SEO and keyword research to enhance our online visibility and drive organic traffic to our website. Additionally, I implemented effective social media optimization strategies, ensuring our content reached a broader audience and resonated with users across various platforms. Through these efforts, I significantly contributed to our digital marketing success, improving our search engine rankings and increasing our social media engagement. Show less

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  WhiteHat Jr

  Jun 2021 - May 2022

  Sales Manager

  In my role, I provided personalized counseling to students and parents, effectively converting leads into satisfied customers. I guided clients throughout their course journey, ensuring a seamless and enriching experience from initial inquiry to course completion. My responsibilities focused on the USA and Canada markets, where I consistently demonstrated exceptional performance and was recognized as a star performer three times during my tenure. Through dedicated support and expert guidance, I helped numerous students achieve their educational goals, fostering long-term relationships and driving customer success. Show less

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  AntWalk

  Jun 2022 - now

  Expert Relation Manager

  As a Partnership/Relations Manager, I spearheaded the onboarding process for industry experts, engaging directly with C-suite executives and Directors to facilitate seamless integration and collaboration. I assumed comprehensive project management responsibilities, meticulously overseeing logistics, agreements, and payments to ensure the timely and successful completion of each project. In addition, I established strategic partnerships with Learning & Development (L&D) institutes, managing the entire process from sourcing potential partners to signing agreements. My role also involved collaborating with knowledge partners to design and deliver customized training sessions for clients across various sectors, including BFSI, Manufacturing, FMCG, and Healthcare. Through these efforts, I ensured the delivery of high-quality training outcomes by maintaining strong communication and alignment with client needs and expectations. Show less