Parshati Ray

Experience

• 

  Microsoft

  Oct 2012 - Sept 2018

  • Providing technical support for various hardware and software related issues with regard to Desktops, Laptops, tablets, phones, network printers and scanners • Configuring laptops and desktops for new purchases by customers• Resolving and managing helpdesk tickets in a timely manner • Providing training and educating customers on various Microsoft technology• Identifying and communicating potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate• Presenting the newest Microsoft product and service offerings across all devices to the customers• Helping customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations• Maintaining an elite level of product knowledge in all Microsoft retail products, devices, and services offerings• Collaborating with peers, store leaders, corporate, and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers Show less • Providing technical support for various hardware and software related issues with regard to Desktops, Laptops, tablets, phones, network printers and scanners • Configuring laptops and desktops for new purchases by customers• Resolving and managing helpdesk tickets in a timely manner • Providing training and educating customers on various Microsoft technology• Identifying and communicating potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate• Presenting the newest Microsoft product and service offerings across all devices to the customers• Helping customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations• Maintaining an elite level of product knowledge in all Microsoft retail products, devices, and services offerings• Collaborating with peers, store leaders, corporate, and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers Show less

  • Assistant Manager (Career xperience)

    Jul 2018 - Sept 2018

  • Service Advisor

    Jan 2016 - Jun 2018

  • Service Advisor

    Oct 2013 - Jan 2016

  • Product Advisor

    Oct 2012 - Nov 2013
• 

  Microsoft

  Feb 2019 - Sept 2019

  Cloud Technical Expert
• 

  CDW Canada

  Oct 2019 - now

  • Solution Specialist-Microsoft Licensing

    May 2022 - now

  • Solution Specialist-Microsoft Licensing

    May 2022 - now

  • Partner Specialist- Microsoft

    Oct 2019 - May 2022