Alexa Valencia

Experience

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  24 Hour Fitness

  Apr 2007 - Jan 2011

  Assistant Service Manager

  • Supported the Service Manager in ensuring the best member and guest experience was delivered while meeting retail goals.• Performed daily banking, deposits and reconciliations.• Executed the stocking and ordering of all retail products, as well as monitored retail goals and daily product sold.• Assisted the Service Manager in payroll and staff scheduling.• Organized, maintained and executed a team member coaching and training log.• Supported member retention by conducting research into daily member issues, concerns and inquire Minder weergeven

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  San Francisco Sheriff's Department

  Jan 2008 - Feb 2009

  Rehabilitation Case Management Intern

  • Provided rehabilitation and case management support services to a case load of 20 incarcerated women inmates as well as general clerical needs to my immediate supervisor • Scheduled and arranged meetings with inmates to discuss their educational, employment and living needs post incarceration • Assisted inmates in filling out applications to halfway homes, transitional housing or drop in centers • Within my limitations, issued any health, education, or social services that inmates needed while in jail • Maintained a program referral base with community based organizations focused on rehabilitation • Sat in on trials as an additional support service to clients • Had minimal contact with Child Protective Services, the Social Security Administration, probation officers and client attorneys • Maintained reports of women who had successfully completed rehabilitation classes inside the county jail Minder weergeven

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  Newsom for California

  Jul 2010 - Nov 2010

  Campaign Intern

  • Engaged in campaign coordination and support to the Regional Field Directors• Developed community outreach between different CA state counties and the campaign headquarters • Conducted opposition and policy research • Participated in activities such as tabling, phone-banking and canvassing to increase the voter support base • Transcribed candidate and opposition interviews • Input canvassing and phone-banking response data into our database • Assisted with the organization and staffing of important rallies and events Minder weergeven

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  Joanna Rees for Mayor

  Jun 2011 - Nov 2011

  Finance Assistant

  • Assisted the Finance Director in implementing all aspects of the campaign finance plan.• Planned, developed, and implemented major fundraising events, receptions and dinners.• Conducted daily detailed donor research and networked with donor prospects.• Continued to develop knowledge of San Francisco campaign finance laws, regulations and guidelines.• Recorded and processed all donor contributions in a timely and accurate manner to meet finance deadlines.• Coded contributions, reported and reconciled discrepancies and input updated donor information into the database, NGP VAN.• Managed candidate call time by assisting the candidate with questions and notations. Minder weergeven

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  The Arc of San Francisco

  Jan 2012 - Jun 2013

  Job Developer

  • Oversaw and managed the Ticket to Work program, guaranteeing $48,000+ of federal funding for the 2012-2013 fiscal year.• Successfully placed 18 clients in employment within Q2, Q3 and Q4 of 2012 and Q1 of 2013.• Established and maintained leads to develop, locate and secure employment of clients with Developmental and Intellectual Disabilities.• Developed resumes, cover letters, and list of references for clients, as well as detailed reports of their current employment progress.• Conducted bi-weekly to monthly meetings with 30 or more clients to implement an employment plan, while updating client records using the CRM platform, Salesforce.• Managed the accuracy and confidentiality of client’s federal, state and local government documents.• Listened to and collected job qualification data from hiring representatives on behalf of my clients.• Researched potential partners to cold-call regarding program information, services and resources.• Assisted in the supervision of 6 interns through Project SEARCH at PG&E.• Networked with potential employers through online social media, the Chamber of Commerce meetings, and more. Minder weergeven

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  MAXIMUS

  Jul 2013 - Apr 2018

  • Management of the internal learning and development systems, software, and tools, such as the Learning Management System MAXU, internal shared networks and drives, and team training templates and tools. Critical knowledge of current industry standards with regards to LMS functionality and capability.• Responsible for varied CED (Center for Employee Development) business operations responsibilities, to include, but not limited to: vendor management, contractor management, communications management, survey development and management, process management, end-user communication, and reporting.• Ongoing maintenance and enhancement of global learning programs; such as New Hire Orientation and MAXIMUS Compliance: New Hire and Refresher training, including program administration and communication.• Partners with CED leadership team, business leaders and key stakeholders to understand and align solutions, process and systems around strategic organization objectives and priorities.• Administers and analyzes training and other corporate assessments using SurveyMonkey.• Leads the enhancement and evolution of global learning programs, driving efficiency and innovation in alignment with strategic business priorities and industry trends.• Collaborates with subject matter experts to identify and develop appropriate training content within defined areas.• Drives consistencies across training organizations within MAXIMUS through collaborating with field training leaders, sharing best practices, seeking efficiencies, and defining and implementing process improvements where appropriate.• Supports effective onboarding by utilizing the applicant tracking system, iCIMS, to disseminate orientation details and documents to recruiters and hiring managers. • Contributes to the planning, organization, and execution of the annual Global Leadership Conference hosted by the CED in partnership with the Executive Committee.• Performs other duties as may be assigned by management. Minder weergeven • Responsible for the learning development, training coordination and data management for the Social Security Administration’s (SSA) Ticket to Work Program. • Project lead for the implementation of the Learning Management System, Blackboard (Bb) Learn.• Responsible for the upkeep, organization and successful operation of Bb for all Ticket Program Manager (TPM) staff.• Develop Ticket to Work training materials in collaboration with Instructional System Designers (ISD) and Subject Matter Experts (SME).• Maintain current and accurate training material intended for dissemination to internal and external stakeholders, and posting on the Ticket to Work public website. • Liaise with TPM sub-contractors to ensure that training deliverables are clearly communicated and met. • Identify future training needs of all stakeholders by administering and analyzing training assessments and course evaluations using SurveyMonkey. • Develop departmental process documents that meet International Organization for Standardization (ISO) requirements. • Responsible for administering New Hire Training and organization wide training as needed. • Streamline the training support, consistencies and development needed for the transition of SSA systems. • Serve as an advisor to staff regarding technical expertise, project statues, and training plans in alignment with project goals. • Contribute to monthly progress reports regarding training activity and accomplishments. • Point of contact for third party vendors to ensure successful training events take place; including but not limited to scheduling, staffing, room, web and teleconference reservations, and ensuring that accessibility needs are met. Minder weergeven

  • Senior Specialist- Learning and Development

    Jul 2016 - Apr 2018

  • Training Coordinator

    Jul 2013 - Jun 2016
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  State of California

  Apr 2018 - now

  -Serve as a subject matter expert and provide policy and administrative support to WSB Field Divisions, Local Areas, employers, and grantees for the administration of various Federal and State funded workforce services programs. Coordinate with DOL, program staff, and other partners though telephone, electronic communication and written correspondence to identify and address policy and procedural issues related to the implementation and operation of workforce services programs. - Participate in workgroup meetings and work independently to analyze and develop business needs, policy and procedures and other materials in the administration of workforce services programs. Provide programmatic guidance and consultation in resolving complex and sensitive issues by working closely with WSB staff, their managers, and other EDD and Local Area Staff. - Develop issue memorandums and recommendations. Prepare proposals, reports, and other written communication for use by program staff. Develop and presents informational material to internal and external partners. - Coordinate with Central Office Workforce Services Division technical staff to ensure workforce services business needs are understood and are effectively met by automated systems; serves as a liaison between program and technical staff. Minder weergeven

  • Staff Services Manager

    Aug 2019 - now

  • Program Analyst

    Apr 2018 - Jul 2019