Shruti Taware

Experience

• 

  Capgemini

  Jul 2019 - Jul 2021

  • Proactively identified and resolved potential IT issues, reducing service disruptions and achieving a 95% customer satisfaction score.• Utilized PowerShell scripting to develop automated solutions for system health monitoring, performance optimization, and incident prevention, leading to a 25% reduction in mean time to repair.• Deployed and refined a comprehensive patch management strategy across 200+ Windows servers, cutting identified vulnerabilities by 85% and decreasing security incidents by 25%.• Enhanced server provisioning efficiency by 70% through optimized VMware templates and automation scripts, enabling faster server deployment and reducing operational costs.• Directed the configuration and administration of Active Directory for over 200 users, improving user management processes. Show less

  • Sr Technical Analyst

    Jul 2020 - Jul 2021

  • Technical Analyst

    Jul 2019 - Jul 2020
• 

  Accenture

  Jul 2021 - now

  Infra Managed Service Analyst

  One of the top consulting firms in India, powered by ingenuity and incredible diversity combining innovation, intelligence and expertise.• Directed a team to achieve and maintain 90% patch compliance and threat resistance across Windows servers (2012R2, 2016, 2019), significantly minimizing system vulnerabilities and downtime.• Ensured continuous service and maximized productivity by maintaining 99.9% uptime for mission-critical applications through proactive maintenance and effective incident response.• Improved standardized incident and service request response procedures, leading to a 40% reduction in Mean Time to Repair (MTTR) and increased service availability.• Led a team of 5, leveraging ServiceNow dashboards to provide real-time server alerts and security insights, thereby improving operational decision-making.• Created and maintained detailed technical documentation, which decreased troubleshooting time by 30% and enhanced team knowledge transfer.• Cultivated strong partnerships with HP and Dell vendors to ensure prompt resolution of hardware and software issues, minimizing service disruptions. Show less