Max Majumder

Experience

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  David McDavid Group

  Nov 2003 - Oct 2005

  Service Technician

  Performed diagnostics and repair on customer vehicles, and insured quality repairs the first visit to improve customer satisfaction with the company Attended weekly safety training classes and product training classes to gain new knowledge Worked to drive people, process and service towards “Zero Defects”

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  Saia Inc.

  Oct 2005 - Jan 2013

  Diesel Technician

  Class B Mechanic (Heavy duty Trucks)/ Weekend Operation’s Manager Utilized strategy based diagnostic skills to isolate root cause analysis of power train and engine failure and investigate safety hazard in fleet trucks Repaired and maintained highway delivery equipment in compliance with DOT/State/Federal requirements Insured that the fleet maintenance meets or exceeds company standards

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  Nokia Technologies

  Oct 2013 - May 2019

  Troubleshoot/diagnosed, and suggested corrective or preventative maintenance actions on network issues reported by customers. Took ownership of 20+ trouble tickets per week and ensured my response time was less than 12 hours. Collaborated with R&D to resolve SNMP discovery and inventory management issue within the customer’s software release version and secured long term service contract with this satisfied big name ISP Company. Provided in depth investigation of critical escalated issues. Provided Technical Support to all the Nokia Service Delivery Team. Oversaw remote and on-site networking equipment installations. Ensured highest level of customer satisfaction by providing on time delivery and keeping within schedule for completion from preliminary to critical design stages. Engaged additional support level and collaborated with them, as needed in order to resolve issue on time. Consistently scored a perfect 10 on all of my customer satisfaction surveys. Ensured every customer reported issue is properly documented in the ticket for tracking purposes and learning opportunity. Contributed to over 50 detailed searchable technical articles which I archived in our company SharePoint to be used later by junior engineers as reference. Show less Resolved issues while improving quality through data analysis, lab work, and extensive interfacing with customer and outside vendor. Facilitate troubleshooting activity on Gigabit Passive Optical Network (GPON).Led investigation into intermittent failures and loss of internet speed on advanced enterprise level optical network. Resolved the issue and gained customer’s trust and became the primary contact engineer for that particular client.Acted as a customer-facing total solution subject matter expert for a suite of Alcatel-Lucent FAD and OEM products. Developed test case procedures for system requirements validation. Conducted formal customer product verification testing for modules (Racked and stacked equipment) including preparation, documentation, and dry runs. Provided comprehensive records of cases worked in TAC database and monitor/track all customer SLA/KPIs as it relates to maintenance services and develop improvement plans when appropriate. Show less Analyzed and documented vulnerability threats, in both UNIX and Windows environments, which pinpointed items for customer review and mitigation.Administrated and monitored LAN and WAN activity for security breach and logged trouble tickets into ITSMManaged various scanning tools and software, assessed and analyzed the data collected from those tools, as well as tracked and reported suspicious activity. Composed reports for UNIX / Windows servers that tracked high-alert patches until all devices completed updatesEmployed comprehensive corporate and federal IT Infrastructure compliance program to ensure the integrity, confidentiality and availability of domestic and international information owned, controlled or processed by the organization Show less

  • Technical Support Engineer

    Jan 2016 - May 2019

  • Fixed Otical Network Engineer

    Sept 2015 - Dec 2015

  • Network Security Engineer

    Oct 2013 - Sept 2015
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  Oncor Electric Delivery

  Apr 2020 - Oct 2024

  Network Field Engineer

  Developed, implemented, monitored, and recommended changes to IT field network solutions including microwave, fiber, 700MHz and 900MHz MAS, cellular, circuits, etc.Performed network administration, onboarding, deployment, and patching activities for the Nokia 7750,(SAR-8 and SAR-Hc) routers, Cisco 9300 Switches, Cisco WAPS, ADVA WDM multiplexers, APC UPS & ATS. Developed and maintained network diagrams, design and as-built documentation, MOPs, procedures, and operational models to ensure system reliability, scalability, and operability. Worked with vendors and service providers based on contract requirements as well as to improve processes and operational issues.Worked with vendors to maintain and upgrade network infrastructure (e.g. core switches, routers, WAPs, phones, etc.) at field offices, core locations, substations, etc.Worked with a 24x7 operations mindset and the understanding all personnel will be on call in the event of a major network or telecommunications problem. Show less

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  Aurora

  Jan 2025 - now

  Senior Hardware Application Engineer

  Hardware and Software Integration.Autonomous Vehicle Testing and Troubleshooting.Firstlight Lidar Technology.Machine learning with HD mapping.Python Programming and scripting. Next generation Self-Driving Class 8 Truck deployment.L4 intelligent drive system to move safely and efficiently through the world without a human driver.