Manosh M

Experience

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  Global Infonet, Inc

  Jan 2009 - May 2010

  Jr Software Engineer

   Jr.Software Engineer  Developing Web based application. Contribution on a web portal www.myeventbuddy.com

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  Austin Medical Solutions Pvt Ltd

  Jun 2010 - Oct 2012

  Associate

  Role & Responsibilities:  Associate.-: Support for Root Cause Analysis.-: Web based Reports and Analysis.:-Support for Response and Resolution including escalations.-:Ability to relate Incidents with Problems, Changes, Configuration Items.:-Web and Email based call loggingSupport for multiple teams

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  Infosys Limited

  Nov 2012 - Dec 2017

  Senior Technology support Optimizer

  Role & Responsibilities:  Resolve technical and functional issues/Application problems to fix. Effectively work with Onsite IT teams like application development and QA to investigate, test and develop solutions and workarounds to resolve client issues/requests. Monitor Regular jobs and tasks as per the schedule. Log all Incident/Service Request details, allocating categorization and prioritization codes. Identify and resolve major incidents and Tickets. Preparing weekly and monthly reports in support of IT team. SQL scripting to query Insert, update database contents. Manage and progress Onsite support calls. Asp.Net,SQL Server 2008, SSRS Reporting, SSIS, Web Services and XML Supporting for the Client Nike Inc at US and their related web applications. Show less

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  Fakeeh Technologies Pvt Ltd

  Jan 2018 - Apr 2021

  Release & Support Specialist

  My previous job role working as Release and Support Specialist.Role & Responsibilities: Manage all release activities and delivering new releases to the clients. Evaluate and maintain release management processes, quality gates and deliverable. Monitor and control all release activities of various HIS Clients. Manage and execute emergency release activities. Measure and monitor progress to ensure application releases are delivered on time and that they meet or exceed expectations. Participate in continuous integration, release, and build management. Handle client issues and provide proper solution Answer calls/emails professionally, management and resolution of product issues escalated through customer support channels. Manage and track support issues to ensure all client issues get resolved effectively. Interacts with Project Managers/Team Leads and external customers to plan and coordinate Products implementation and Release. Collaborate with development team to design new functionalities for all client implementation activities. Coordinating Test team members and Development team in order to resolve the issues and Fixing errors. Prepare and maintain all technical and business documents and collaborate with clients and IT department to provide support to all issues/functionalities. Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials. Database Administration Support to Development and QA Environment. Monitor database performance, implement changes and apply new patches and versions when required. Experience in Oracle 11g, 12c Database, Bug Tracker, Visual Source Safe. Working knowledge in Excel, Word and PowerPoint and Outlook. Show less

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  IBM

  Apr 2021 - now

  SQL DBA Specialists
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  Kyndryl India

  Apr 2021 - now

  Senior Associate Database Administration