Ramiro Asturias

Experience

• 

  ITS InfoCom

  Jan 2009 - Dec 2009

  Network Security Engineer

  Certified CCNA and CCNA Security to excel at the job, was able to automate multiple maintenance process through the entire network, moving out from hours of work to complete backups and tuning to a couple of minutes.

• 

  EBClosion

  Jan 2010 - Jan 2015

  As Production Director, we were able to improve the teams efficiency, reduce costs and deliver high quality software products.New technologies were introduced to improve software design and development. As Operations manager, we were able to implement PMP a very interesting challenge to move from the theory to implementation. Improve our deliverables quality, resources efficiency with the usage of agile.

  • Production Director

    Oct 2012 - Jan 2015

  • Operations Manager

    Jan 2010 - Sept 2012
• 

  Xoom, A PayPal Service

  Feb 2015 - now

  As a Senior Operations Manager in the fast and competitive Fintech industry, I understand the importance of operations efficiency and a customer-passionate mentality to drive loyalty, retention and revenue improvement strategies. With over 6 years of experience in the field, I have honed my expertise in operations management, data analysis to generate strategic plans and team leadership.I hold a relevant degree and certifications in data science, operations management, and project management Show less As an experienced Integration Manager, I have a demonstrated history of leading projects and implementations of internal processes, methodologies, and tools to improve business performance. With a proven track record of success, I have developed expertise in business process improvement, project management, and change management.Key skills and accomplishments:- Project Management: Leading cross-functional project teams, managing timelines, budgets, and resources, monitoring and measuring project success, and establishing KPIs.- Business Process Improvement: Analyzing and evaluating existing business processes, methodologies, and tools, developing strategies and solutions, and implementing changes to optimize business performance and efficiency.- Change Management: Facilitating communication, training, and support to drive adoption and buy-in of process improvements, collaborating with cross-functional teams and stakeholders, and managing competing priorities.- Team leadership: Developing and leading high-performing teams to deliver results and exceed expectations.- Stakeholder Management: Building strong relationships with multiple stakeholder groups to ensure alignment and gain feedback to inform project improvements and best practices.I am always seeking new opportunities to leverage my skills and experience to solve complex business challenges and drive growth. Show less

  • Senior Operations Manager

    Apr 2023 - now

  • Operations Manager

    May 2021 - Mar 2023

  • Customer Operations Manager

    Apr 2017 - Apr 2021

  • Integration Manager

    Feb 2015 - Apr 2017