Casey Dunfee

Experience

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  Ricart Automotive Group - Parts

  Mar 2001 - Jun 2006

  Assistant Service Manager

  Responsible for daily scheduling and customer flow.Ensured customer satisfaction through time management and effective communication.Ability to set and exceed monthly sales goals.Managed customer concerns with a positive and responsive attitude to exceed their service expectations. Attended seminars to increase product knowledge and enhance customer service skills.Teamed with upper management to promote company growth.Worked in compliance with seven auto manufacturers warranty procedures. Show less

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  Performance Lexus

  Aug 2006 - Nov 2008

  Service Consultant

  Effectively managed team of technicians to meet time management and quality assurance goals.Consistently received top scores on customer surveys.Exceeded customer expectations by delivering superior customer service.Maintained high monthly average sales.Leadership and skill development through manufacturer certification classes. Built strong relationships through communication and understanding of clients needs.Coordinated with outside vendors to perform additional services. Show less

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  Larry Daniels Auto Center

  Feb 2009 - Feb 2011

  General Manager

  Established positive relationships with clients and vendors contributing to company stability and success.Managed multiple fleet accounts and continuously prospected for new clients.Successful in hiring, motivating and retaining quality personnel by creating a positive work environment resulting in increased employee satisfaction and excellent customer retention. Improved and maintained CSI through the implementation of proactive, customer-oriented sales and service management techniques with the ultimate goal of earning customers “for life”. Effectively cut costs to reduce bottom line.Managed the purchasing and inventory of parts and shop supplies. Show less

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  Ulmers Auto Care

  Feb 2011 - Mar 2016

  General Manager

  General Manager of thriving and beloved auto repair shop that brought in more than $1.3 million annually.Curated excellent customer relationships by creating value and comfort with each transaction while continuing to ensure the profitability and sustainability of the business.Conducted daily audits of invoices to ensure billing and service accuracy.Maintained a staff of knowledgeable and desirable technicians in a high turnover field by offering good communication and regular training opportunities.Attended the shop's digital front door by monitoring and posting to social media and review sites. Show less

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  Total Quality Logistics

  Jun 2016 - now

  National Account Executive
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  Kings Toyota

  Sept 2017 - now

  Assistant Service Manager
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  Don's Auto Repair Inc.

  Mar 2019 - now

  Service Manager