Maria Aparecida Dos Santos

Maria Aparecida Dos Santos

NMC network monitoring management

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location of Maria Aparecida Dos SantosMadrid, Community of Madrid, Spain

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  • Timeline

  • About me

    Engagement Manager at Volteo Digital

  • Education

    • Escuela de posgrado de la Universidad Europea de Madrid.

      2013 - 2014
      Master in Integrated Management of Information Technology. Master in Integrated Management of Information Technology. Actvity ongoing
    • Universidad Autónoma de Madrid

      2008 - 2010
      Master's degree European Masters in Latin American Studies (official title) 9,5
    • Pontificia Universidade Catolica do Rio de Janeiro

      2003 - 2008
      Degree in History History 9,6
  • Experience

    • Telefónica

      Oct 2011 - Jan 2012
      NMC network monitoring management
    • Telefónica

      Jul 2016 - Jul 2017
      Senior Project Manager

      • Experience in services transformation leveraging digital capabilities• Monitoring delivery of work packages• Experience in Saas deployments (software as a service): WORD WILD SUPPLIER, TXO, NHR (Network Hardware Resale), CURVATURE.• Manage and control project risk• Network inventory control• Audit of processes to automate tasks and services• Monitoring performance and delivery KPIs• Preparation of training plan necessary to improve the quality of service• Preparation and presentation of weekly and monthly reports• Providers management: ITALTEL, AMSA, TECNOCOM, OCASA, NEC, 3SATEL, NOKIA. Show less

    • Telxius

      Mar 2017 - Jun 2018
      Senior Quality Assurance Analyst

      • Monitoring performance and delivery KPIs• Preparation of training plan necessary to improve the quality of service• Preparation and presentation of weekly and monthly reports• Providers management: AXS Bolivia, TASA, VIVO, Telefonica Chile, BR Fibra, Algar Telecom, IO, Entel Chile, .

    • Telefónica

      Jun 2018 - Jan 2021
      Senior Global Project Manager

      • Lead the team responsible for achieving the objectives of the projects developed in the Carriers environment.• Managing customer expectations during the project life cycle: since the presales handover (order processed) until the delivery date.• Coordinate and maintain communication with all stakeholders of the project: customers, provision, suppliers, Management, and management.• Periodically report to management the partial results of ongoing projects.• Control the resources allocated to the project in order to meet the objectives set.• Manage the restrictions (scope, schedule, cost, quality, unforeseen) of the project.• Based on the company's objectives, to apply a standard to direct the projects considering: integration, scope, schedule, costs, quality, people, communications, risks, and purchases.• Internal follow up the ceases process requested by Carriers customers. Show less

    • Volteo Digital

      Jan 2021 - now
      Engagement Manager
  • Licenses & Certifications

    • ServiceNow Platform Implementation

      ServiceNow
      Nov 2021