Maria Aparecida Dos Santos

Experience

• 

  Telefónica

  Oct 2011 - Jan 2012

  NMC network monitoring management
• 

  Telefónica

  Jul 2016 - Jul 2017

  Senior Project Manager

  • Experience in services transformation leveraging digital capabilities• Monitoring delivery of work packages• Experience in Saas deployments (software as a service): WORD WILD SUPPLIER, TXO, NHR (Network Hardware Resale), CURVATURE.• Manage and control project risk• Network inventory control• Audit of processes to automate tasks and services• Monitoring performance and delivery KPIs• Preparation of training plan necessary to improve the quality of service• Preparation and presentation of weekly and monthly reports• Providers management: ITALTEL, AMSA, TECNOCOM, OCASA, NEC, 3SATEL, NOKIA. Show less

• 

  Telxius

  Mar 2017 - Jun 2018

  Senior Quality Assurance Analyst

  • Monitoring performance and delivery KPIs• Preparation of training plan necessary to improve the quality of service• Preparation and presentation of weekly and monthly reports• Providers management: AXS Bolivia, TASA, VIVO, Telefonica Chile, BR Fibra, Algar Telecom, IO, Entel Chile, .

• 

  Telefónica

  Jun 2018 - Jan 2021

  Senior Global Project Manager

  • Lead the team responsible for achieving the objectives of the projects developed in the Carriers environment.• Managing customer expectations during the project life cycle: since the presales handover (order processed) until the delivery date.• Coordinate and maintain communication with all stakeholders of the project: customers, provision, suppliers, Management, and management.• Periodically report to management the partial results of ongoing projects.• Control the resources allocated to the project in order to meet the objectives set.• Manage the restrictions (scope, schedule, cost, quality, unforeseen) of the project.• Based on the company's objectives, to apply a standard to direct the projects considering: integration, scope, schedule, costs, quality, people, communications, risks, and purchases.• Internal follow up the ceases process requested by Carriers customers. Show less

• 

  Volteo Digital

  Jan 2021 - now

  Engagement Manager