Wayne Kavanagh

Experience

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  Argos

  Jun 2004 - Aug 2012

  Customer Service Representive

  Delivering exceptional customer service while dealing with customer complaints and taking appropriate actions, Stock control, put away, picking and merchandising.New store preparation and merchandising.

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  Odlum's

  Jan 2007 - Feb 2007

  Quality Lab Technician

  Work placementPreparing and weighing of samples for moisture contentFlour sample analysis for colour, protein, enzyme activity etc.Assisting in Internal AuditingBaking up of gluten free bread daily for conformance reasons

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  Kerry Ingredients

  Jun 2008 - Aug 2008

  Quality Assurance Officer

  Work placement Ensuring all records are kept up to date and are accurate.Carrying out routine inspections prior to despatch.Carrying out label checksAssisting in the training of operatives in accordance with procedures and customer requirments. Report on quality issues during the production/ quality team meetings Monitoring, addressing and reporting key Quality Issues on the Production Floor. Monitoring CCP's and records. Monitoring goods inwards inspections and Low Risk records. Performing micro and chemistry sampling Monitoring cleaning and cleaning records and informing Quality Manager of any non conformances. Assisting in Internal AuditingAssisting in up dating Manuals i.e. Quality, SOP, etc Preparing for Quality System and other audits, and assisting on the day of the audit BRC and Tesco. Assisting in induction training and continuous staff training. Ensuring staff are complying with HACCP system.Informing suppliers of raw materials when non conformances found. Show less

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  Meteor

  Jan 2012 - Jan 2013

  Deputy Team Leader Meteor Outbound Telesales

  Managing team performance and KPI'sSelling bill-pay packages over the phone to prepay customers. Customer retention of bill pay customers

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  Eircom

  Aug 2012 - May 2014

  Deputy Team Leader eMobile

  Deputy Team leader emobile salesProven ability to meet KPI’s; regularly top seller of the month, repeat winner of employee of the week/call of the week. Exceeding target of 80 sales/month with average call quality above 90%.Cold-calling customers with various different emobile/broadband packages and ascertaining which package is most suitable for their needs and budget, closing the sale.Closing the sale on first call in a fast paced call centre environment.Motivating a team of office based Sales reps to reach and exceed team sales and productivity targets.Effective coaching, motivation and constructive feedback, to ensure maximum utilization of sales leads.Up skilling agents in product/process knowledge to backfill other campaignsActing team leader in absence of TL, managing campaign leads and teams statistics. Show less

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  Wincanton Records Management

  May 2014 - Jun 2015

  Ireland Inside Sales Executive

  I was a Records Management Telesales Consultant for one of Ireland's leading information management companies – Wincanton Records Management.Offering solutions such as Data Storage, Media Storage, Scanning and Shredding of confidential data. Intensively prospecting for new business among key client industries – financial, medical, legal, pharmaceutical, and governmental. Building close relationships of trust and confidence with prospects, and in doing so, differentiate WRM from our competitors. Most importantly, to be able to target the decision-makers and influencers in the prospective client. Consistently and aggressively follow up on all leads and be able to negotiate rates. Completing and submitting weekly reports on pipeline activity and business wins.Introducing new services (including shredding / scanning) and online systems to grow existing customer accounts.Developing relationships with internal WRM departments such as customer service and operations. Using Salesforce database after every interaction with a client. Show less

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  Machinery-User Limited

  Jun 2015 - Oct 2015

  Sales and Marketing Manager

  Machinery-user allows users to post all of their machinery for sale on the website where it will be visible to all buyers across the globe that use the website. It also allows users to post an enquiry for wanted machinery and everyone can view and get in touch with directly if they have what another user requires.Users can opt to get an email notification informing them of when a specific machine has become available for sale or if that machine is now wanted.When the deal is done another feature available is 'Shipping enquiry' where the user can request a quote to ship machinery. All the shipping companies that use the site can then quote for this request- Press Releases.- Digital & Social Media Marketing. - Maintenance of social media channels such as LinkedIn, Twitter, Facebook and the Machinery-User website.- Grow our digital (social media) engagement and follower base in line with our overall social media/ marketing strategy.- Communicating effectively with leads, potential customers and customers to retain and grow the business. - Brand development.- Website traffic growth,- Maintenance of web site UI.- Build relationship with customers.- Cold Calling.- Monitoring and reporting of website statistics using web analytics software. - Identifying trends and patterns in data to facilitate and guide future marketing activities.- Creating online advertisements in partnership with customers via Mailchimp. Show less

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  Accenture

  Oct 2015 - Feb 2022

  Managed 20+ Inside Opportunity Managers across Western Europe Previously managed Partner Direct/Success Engagement Managers on EMEA Microsoft Partner campaigns. Previously managed a team of Azure Customer Success/Sales Rockstars!N3 is a proven, global sales execution and demand generation services firm. We work with technology and software companies to identify opportunities to generate revenue, help accelerate them through the pipeline and inform marketing and sales strategies with insights from customers.N3 designs and executes large-scale, outsourced sales and marketing campaigns leveraging digital marketing, tele-based sales and custom analytics. We ensure long-term results for domestic and global campaigns with our performance-based approach.Founded in 2004, N3 has a 10-year track record of consistent success for our clients. Headquartered in Atlanta, N3 employs highly skilled, customer-focused people worldwide. We offer global resources with offices in Costa Rica, Dublin, London, Seattle, Singapore, and Fargo, ND. Show less Responsibilities included: Enabling new customers on the Azure platform to succeed with their Azure requirements.Management and organisation of my sales pod to reach the quarterly revenue consumption targets for the pod.Managing and nurturing clients that are spending on the Microsoft Azure platform and moving them to commitment plans and Enterprise Agreement $15k+.Contacting new and existing users of Microsoft Azure using MSX CRM to identify, qualify and understand any potential leads via phone and following up with emails.Handling any technical and account issues faced by clients.Communication with international offices on the productivity and practices of our Dublin office. Show less

  • Microsoft Senior Sales Manager - SMB WE

    Aug 2021 - Feb 2022

  • Sales Manager - Microsoft SMB WE

    Nov 2020 - Aug 2021

  • Sales Manager - Azure/Partner Development

    Jul 2017 - Nov 2020

  • Customer Success Manager - Microsoft Azure Consumption

    Jan 2017 - Jul 2017

  • Senior Inside Opportunity Manager - Microsoft Azure Direct Revenue

    Oct 2015 - Dec 2016
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  CSO (Central Statistics Office)

  Mar 2016 - May 2016

  2016 Census Enumerator

  Enumeration of households for the national Census of Ireland of a dedicated field within a specific Kildare district.Duties included accurate delivery and collection of household forms to properties in my region. Storage and precise organisation and order of all household forms prior to delivery back to Central Statistics Office for processing.

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  Twilio

  Feb 2022 - Jan 2024

  Managed a multi region team Inbound/Outbound (EMEA 8 and APJ 3) SaaS selling SDR's focused on Mid Market and Enterprise Organisations within the Contact Centre environment.Skills: New Business Opportunities · Opportunity Identification · Lead Qualification · Candidate Experience · Team Motivation · Strategic Thinking · Sales and Marketing · Marketing Leadership · New Business Development · Sales Strategy · Sales & Marketing Leadership · Key Performance Indicators · Strategic Leadership · Sales Processes · Direct Sales · Sales Management · Management · Coaching Show less Manager of a team of 10 Outbound SDR's selling all Twilio Products.Twilio's APIs and Customer Engagement Platform can be used to build practically any digital experience, using capabilities like SMS, WhatsApp, Voice, Video, email, fully customisable contact centres (Twilio Flex), 2-FA / Verification and even IoT, across the customer journey. Twilio powers communications for more than 260,000 businesses, and enables over 1 Trillion human interactions every year.Fuel the future of your organisation's customer engagement! Show less

  • Manager, Sales Development - Allbound Flex EMEA/APJ

    Mar 2023 - Jan 2024

  • Manager, Outbound Sales Development

    Feb 2022 - Mar 2023
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  Udemy

  Mar 2024 - Sept 2024

  Manager Sales Development

  Leading a team of 10 inbound Sales Development Reps. Transform lives through learningWith more than 25000+ online training courses, Udemy Business is a global learning solution that helps you drive business outcomes.

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  Accenture

  Jan 2025 - now

  Senior Digital Sales/Operations Manager

  Operations Manager for Google - Youtube Partner ProgramTeam consisting of 17 Partner Managers and 5 Support Staff Including Sales Manager, Sales Coach, Reporting Analyst, QA and Trainer.