Chris Tolie

Experience

• 

  AOS

  Jan 2006 - Jan 2006

  IT Contracted position

  • Rack and wire network equipment, lay fiber/ Ethernet cable• Run patch cables through multiple layers of switches

• 

  JEDMED

  Jan 2006 - Jan 2006

  Technical Service/Customer Services Sales

  • travel to customers sites for installs • cold calling to introduce company and initiate sales• call existing clients to support purchased equipment

• 

  KIG Healthcare

  Jan 2007 - Mar 2013

  Server Administrator

  • setup/configure newly order servers to clients' needs• create domain, setup user accounts with active directory, setup/install with required software SQL, Nextgen EMR, etc. and configure to clients' needs.• setup, configure, trouble shoot issues with laptops, servers, printers, MAC’s, mobile devices• install/setup switches, wireless access points, printers to clients' needs.• Setup and manage VMware servers and clients

• 

  Keystone Technologies, LLC

  Mar 2013 - Nov 2018

  Field Technician / NOC

  • remote and onsite support of 60+ clients with more than 2,500 endpoints• achieved HIPAA compliance, remote and onsite support of all hardware and software• managed cloud hosted and citrix-based devices• successfully migrate users from G Suite to O365• work service desk taking incoming calls to trouble shoot issues remotely / scheduling onsite visits if needed• work tickets quickly and efficiently to meet service level agreement (SLA) requirements• NOC monitor and resolve server issues Exibir menos

• 

  Nestlé GLOBE IS/IT North America

  Jan 2019 - Mar 2022

  Information Technology Specialist

  • provide support to end-users company issued laptops, desktops and mobile devices• deploy, manage and recycle all hardware inventory throughout its life cycle• provide leadership and training to new and old team members• support printers, laptops, desktops, tablets, mobile devices and software• use Skype, Teams and misc. tools for remote support• track inventory with asset tag labeling and software• document repair processes and help streamline procedures for future technical support actions• configured new employee workstations, all hardware, software and peripheral devices• PXE imaging and setup of new devices using SCCM agent• successfully migrate meeting rooms over to new Crestron and Polycom devices• setup and configure users and printers in Active Directory• manage contractors in the setup and deployment of 100’s of devices Exibir menos

• 

  Sandestin Golf and Beach Resort

  Mar 2022 - now

  System Administrator

  • Administers policies regarding use of computers and data access (e.g. updating software, administer user accounts, set group for the purpose of ensuring compliance with policy and departmental guidelines.• Works directly with third party hardware/software vendors to make sure all systems are installed, configured, upgraded, patched, and secure for use at all times. • Assesses malfunctions of computer hardware and/or software applications for the purpose of determining appropriate actions to minimize any downtime within operations. Acts as the IT liaison, when appropriate, between resort personnel and third-party support vendors to resolve hardware/software issues.• Routinely monitors, detects, reports, responds to and resolves any vulnerabilities or security risks related to the network or specific hardware/software on a daily basis. This includes reviewing any system and application logs.• Perform and verify daily backups are completed successfully and stored appropriately.• Participate and assist with technical issues during the initiation and planning stages of any projects including technical analysis, design, testing, implementation and post-implementation support.• Maintains a variety of manual and electronic files and/or records (e.g. permission levels, network identification, security access, licenses, work logs, etc.) for the purpose of documenting activities, providing reference and audit trails. Exibir menos