Ryan Tierney

Experience

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  Apex Hotels

  Feb 2010 - Mar 2013

  Restaurant & Bars Manager

  Maximise sales, profit and customer satisfaction in all Food and Beverage areasCoach, develop and support staffKept a working knowledge of business levels throughout the hotelCarry out investigations and disciplinary actions when required Supportive to other departments at busy times and ensured good communication throughout the hotelSuccessfully updated the audit and SOP manual to maintain the correct levels of product and serviceDemonstrated areas in which we could save in operational costs, utility costs and general savings to contribute to the overall hotel budget costsProvided forecasts as required and I ensured my payroll system was updated dailyImplemented pre-service briefings and post service briefings and ensure completion in my absence to ensure smooth running of shiftsSuccessfully increased my Wet GP from 67.8% to 73% within 6months Show less

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  The Albyn Bar & Restaurant

  Mar 2013 - Jul 2015

  Deputy General Manager

  Run the Albyn as a 7 day independent lunch and dinner operation for both bar, restaurant and club.To communicate efficiently with Chefs, junior management team, supervisors and Head office managementComplete knowledge of all items sold within the Albyn.To continually review, refine and develop the Albyn concept so as to be creative, interesting, progressive and innovative.To monitor and respond to customer feedback.To generate Business Development initiatives in conjunction with the Sales and Marketing programme that keeps the Albyn operation positively visible in the marketplace and increases business levels.To ensure that our employees have the confidence and ability to use empowerment in a proactive manner for our guests needs and that you have confidence in their empowerment actions Show less

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  Five Guys Europe

  Jul 2015 - May 2016

  General Manager
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  Frankie and Benny's - New York Italian Restaurant and Bar

  May 2016 - Dec 2017

  General Manager
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  Five Guys Europe

  Jan 2018 - now

  • Training Manager

    Jan 2023 - now

  • Area Trainer

    Jan 2021 - Jan 2023

  • General Manager

    Jan 2018 - Jan 2021