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Kris Calendas

Kris Calendas

Quality Control Agent

Followers of Kris Calendas21 followers
location of Kris CalendasCabuyao, Calabarzon, Philippines

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  • Timeline

  • About me

    Virtual Assistant | Technical Support Representative | Customer Service Representative

  • Education

    • University of the Philippines Los Baños

      -
      College of Veterinary Medicine

    • University of Perpetual Help System DALTA

      -
      College of Hotel and Restaurant Management

  • Experience

    • ScopeWorks Asia, Inc.

      Dec 2013 - Apr 2014
      Quality Control Agent

      • Efficiently, accurately, and effectively convert voice messages into text as needed.• Demonstrated fast and accurate typing abilities.

    • IBM

      Jun 2014 - Apr 2020
      Information Technology Service Desk

      Assisting users with regards to Active Directory and Email Exchange 2010 and 2016 issues.Supporting VPN and connectivity issues.Worked to resolve technical issues for global users using UltraVNC and Remote Desktop Connection diagnostic tools.Supporting Citrix and VMware desktops.Supporting network drives, network printers, and remote access concerns.Managing high-priority and aging tickets.

    • Asurion

      Jul 2020 - Dec 2022
      Technical Support Expert

      Providing guidance regarding Warranty Policy.Assisting customers with regard to Major Appliances system issues.Responsible for educating customers on how to operate and prevent issues with Appliances’ operation.Assisting customers remotely.Handling escalated customers to achieve the best resolution attainable.Creating tickets and documenting critical details.

    • Staff Street

      Jun 2023 - Dec 2023
      Business Development Manager

      Responsible for driving company growth by identifying new business opportunities, forming strategic partnerships, and implementing plans to boost revenue and market presence. This role demands market insight, strong communication skills, and the ability to build relationships with potential clients and partners. We play a crucial role in shaping business strategies and contributing to the organization's overall success.

    • StaffRight Careers

      Jun 2023 - now
      Virtual Assistant

      ***FORMER StaffStreet, LLC***

    • Copper Cow Coffee

      Jul 2023 - Dec 2023
      Executive Assistant

    • Tiesta Tea Company

      Jan 2024 - now
      Operation Support / Customer Service Management

  • Licenses & Certifications