Dharmendra Thakur

Experience

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  Reliance Communications

  Jul 2007 - Apr 2011

  Technical Support Engineer

  Job Responsibilities: • Responsible for defining, planning, and monitoring all application support activities for back end IT applications including trouble shooting, performance monitoring, recommendation of resolution, installation, training, and script/code writing• Respond to errors and emergencies within applications and programs.• Provide first-tier support to end users for IT applications.• Perform installation of code releases and patches and write scripts or programs for IT applications.• Interact with Business stakeholders and understand telecom business requirements and translating them into sustainable solutions across the various components of the BSS & OSS layer within agreed SLA.• Prepare System Resource Specifications (SRS) Document covering end to end low level Process Flow, Supported with diagrams and Complete Interface Details for various software components in BSS & OSS layer.• Ensure Delivery/Fix the defects rose by UAT Team.• Evaluate with innovative Telecom Vendor product and solutions come up with Continuous Improvement Plan.• Interact with component vendors in arriving at solutions during design stage, deployment stage and trouble shooting.• Providing technical support for SQL Database tools, software development, and performance issues. Monitoring database sizes, availability of disk space for databases. • Creating new database instances required to support the implementation and use of applications developed for our customers.• Responsible for troubleshooting and debugging network related issues Maintain and monitor database backups and rotating archives of backup files Configure and monitor database mirroring for mission-critical databases. Show less

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  TATA Capital Financial Services Ltd (TCFSL)

  Apr 2011 - now

  Assitant Manager - Information Techology

  Job Responsibilities: • Analyze and assess the vulnerabilities in the infrastructure (software, hardware & networks).• Investigate available tools and countermeasures to remedy the detected vulnerabilities, and recommends solutions and best practices.• Protect system by defining access privileges, control structures, and resources.• Determine security violations and inefficiencies by conducting periodic audits of networks/servers.• Upgrade system by implementing and maintaining security controls.• Create, test and implement network disaster recovery plans.• Installation, configuration, monitoring and response to security system.• Define the IT Security Policies/Frame Works and best practices.• Primarily responsible for security event monitoring, management and response.• Test for compliance with security policies and procedures. Primarily responsible for security event monitoring, management and response.• Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring.• Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives.• Revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs.• Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center Management, administration & maintenance of security devices under the purview of TCS & SIEM teams.• Perform threat management, threat modelling, identify threat vectors and develop use cases for security monitoring Responsible for integration of standard and non- standard logs in SIEM.• Creation of reports, dashboards, metrics for SOC operations and presentation to TCFSL Sr. Mgmt. • Co- ordination with stakeholders, build and maintain positive working relationships with them. Show less

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  Hitachi Payment Services Pvt. Ltd.

  Apr 2017 - now

  Assistant Manager-Information Security

  Roles and Responsibilities:-1. Using Forti Analyzer tool, SOC Captures all Fortinet based Firewalls logs present at HPY.• Create a security aware organization• Provide training and support to all teams to ensure organization is secured from both internal and external cyber threats.• Provide customers comfort of a secure processing environment• Meet all required regulatory and related compliance requirements and mandated certifications• Block out active attackers that attempt to break-in to HPY networks in real-time.• Achieve complete threat visibility by monitoring and analyzing every activity happening on network infrastructure.• Response capabilities against threats, remotely exploitable vulnerabilities and real-time incidents on networks• Advanced attack detection, superior threat intelligence and a correlation engine enabled response mechanism; provide HPY’s complete visibility and insights on HPY’s network to help increase the operational efficiency.• One Single Central console for geographically distributed network.• SIEM, Behavioral Monitoring, Malware monitoring, Intrusion Detection all in one single platform.• Help IT Infrastructure to adherence to Regulatory Compliances. Show less