Jill Askey

Experience

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  Unisys

  Jan 1981 - Jan 1989

  Systems Analyst, International Implementations and Support

  Responsibilities included installations, analysis, problem resolution, enhancement definition, design, development, integration, training, and general consulting. - Installed, customized, and implemented software package onsite at airlines in Australia, Canada, China, India, Germany, Hong Kong,

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  Unisys

  Jan 1990 - Jan 1999

  This project established the Hosted Services business from the ground up, based on the existing Unisys application software suite. - Established processes for system setup and operations as well as client support. - Performed pre-sales support and client consulting. This period includes 2 similar projects, each for large international air cargo clients. These projects provided on-site support at the clients' locations for these airlines asthey implemented the latest level of the Unisys USAS software suite. Lead the Unisys teams to deliver: - Requirements definition, - Application installation and integration, - Application training and acceptance test, - Data preparation / migration, and - Production cutover.

  • Project Lead Hosting Services Business Start-up

    Jan 1996 - Jan 1999

  • Technical Leader, Client Implementations

    Jan 1990 - Jan 1996
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  Unisys

  Jan 2000 - Jan 2003

  Project Manager, Logistics Practice Large Client Implementations

  This role managed the transition of cargo operations from the client in-house legacy systems applications to the Unisys hosted service operation. Managed overall project from proposal to initiation and planning through implementation and roll-out. - Developed statement of work governing project services that included: Project Management, Requirement Definition, Software Design, Development & Testing, Data Migration, User Acceptance Testing, Implementation and Production operations. - Managed service delivery with the client according to the statement of work. - Managed project with internal stakeholders including project reviews, project status reports and project financial reports. Show less

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  Unisys

  Jan 2004 - Jan 2008

  Manager, Logistics Practice Service Delivery

  The Unisys Hosted Services operation provides data processing services on a transaction basis for the management of clients' logistics business operations in a high availability environment (24x7x365). This service has an international client base of international airlines and freight handlers. Managed all aspects of system and application operations for the three programs under the hosted services umbrella. Included management of support team of 40 comprised of Unisys onshore and offshore staff supplemented by 3rd Party contractors. - Led all new client implementations. - Delivered > 99.9% system availability, exceeding required client service levels. - Managed delivery, integration, release of new features and modules. - Implemented 3 new clients from the US and Brazil, resulting in increased the annual program revenue by 30%. Each implementation project was completed within planned schedule and budget. - Installed new system in China, meeting the aggressive client required schedule and completing the task under-budget. - Developed the annual operations budget and managed service delivery to be under budget each year. - Gained Cargo2000 (C2K) industry certification - Designed and implemented controls to meet Sarbanes Oxley (SOX) audit requirements Show less

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  Unisys

  Jul 2008 - Apr 2009

  Manager, Logistics Practice Process Improvements

  Selected by management to a newly created position tasked to both reduce cost and improve the service delivered to clients. - Reduced new client implementation costs by 80% by developing and standardizing an expedited implementation plan. - Participated in 6 Sigma Lean project which produced a report of recommendations to improve the business practice. - Designed and delivered multi-client support portal providing clients with a venue to work as a community. This resulted in better information distribution to clients and reduced effort to maintain - Designed and implemented internal support portal - Developed operations budget to a 10% reduction from prior year and automated financial reporting to enable tight management Show less

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  Delta Air Lines, IRIS Consulting

  Feb 2011 - Dec 2018

  Business Analyst, Revenue Management
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  ALLSOURCEPPS, INC.

  Jan 2019 - Apr 2021

  Technical Product Owner / Sr Business Analyst at Delta Air Lines
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  Delta Air Lines

  May 2021 - now

  Technical Product Owner / IT Sr Business Analyst at Delta Air Lines