Deshon Kennedy

Experience

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  Norfolk State University

  Aug 2015 - Dec 2019

  Help Desk Specialist

  • Utilized Active Directory to handle users’ account issues• Set up peripherals devices and install software and hardware • Updated applications and programs for optimal performance• In the Office of Information Technology department directly assist the IT Specialist on continuous basis with service requests, resolutions and staff management for campus-wide support. • Deployed images to new or faulty computers, update drivers and reconfigure browsers for website specific needs. • Updated applications and programs for optimal performance.• Assisted with troubleshooting software and hardware problems and asking leading questions to appropriately identify need verses customers report of issue. • Configure, install, track, resolve and close technologically related tickets in the OTRS ticketing system.• In Active Directory reset administrative and LAN account passwords resolving login issues and network connectivity.• Update for resolve operating systems Windows 7 Enterprise and Windows 8, 8.1, 10 with images, application patches and migration of user data stored on these devices. Show less

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  Virginia State Corporation Commission

  May 2019 - Aug 2019

  Information Technology Summer Intern

  • Reimage user’s new computers and restore profiles on new desktops, laptops, and tablets.• Push software using the Altiris agent.• Utilized Active Directory to handle users’ account issues.• Cooperated with the IT Helpdesk team to cover different type of technical issues and meet with clients to comply with their specified settings.• Deployed the new computers and set up peripheral devices.• Updated to resolve operating system Windows 10 with images, application patches and migration of user data stored on these devices.• Worked with the OIS team learning endpoint security and monitoring logs using Mcafee Show less

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  National Science Foundation (NSF)

  May 2020 - Aug 2022

  Help Desk Analyst
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  Maximus

  Aug 2022 - now

  SOC Analyst