Taylor McGrath

Experience

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  The Y (YMCA)

  May 2016 - Aug 2017

  Camp Counselor
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  Keystone Pools Inc

  May 2018 - Aug 2018

  Maintenance Technician
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  Brewhouse Grille

  May 2019 - Jan 2021

  Food Runner
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  Rocksteady Promotions

  May 2019 - Jul 2019

  Intern
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  Mas Mexicali Cantina

  Aug 2019 - Jan 2021

  Food Runner
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  EzTechDirect LLC

  Jan 2021 - Aug 2022

  Solutions and Support Specalist
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  Redstor

  Aug 2022 - now

  Technical Support Engineer

  I specialize in providing high-level technical support, troubleshooting complex software issues, and ensuring seamless integration and operation of software products. I possess strong problem-solving skills and a deep understanding of software systems.Key Responsibilities:Technical Support: Delivered comprehensive software support to clients, resolving technical issues related to software installation, configuration, and performance.Troubleshooting: Utilized advanced diagnostic tools and methodologies to identify and address software bugs, compatibility issues, and user errors, ensuring minimal downtime.Customer Interaction: Maintained clear and effective communication with clients, providing guidance, training, and detailed explanations of technical concepts to non-technical users.Documentation: Created and maintained detailed documentation, including FAQs, troubleshooting guides, and user manuals, to enhance the overall user experience.Collaboration: Worked closely with development teams to provide feedback on software functionality and user experience, contributing to continuous product improvement.Incident Management: Monitored, logged, and tracked software incidents, following up with clients to ensure issues were fully resolved and documented.Software Testing: Participated in software testing phases, identifying potential issues before release, and ensuring product stability and reliability. Show less