Peter Gateru Ndichu

Experience

• 

  Equity Bank Limited

  Jun 2008 - Jun 2010

  • Monitoring, supporting and troubleshooting Bank ATM system(WAY4 & ELECTRA), SMS Banking (Waptx)& Mobile Banking (MobeeBank),• Installation, maintenance & Monitoring of POS machines.• Setup and support of CRM (Siebel Oracle CRM),• Customer care and support 24hrs (ICT Siebel Helpdesk) and maintaining Core Banking systems (FINACLE).• Support and monitoring Networks and Avaya IP Phone systems. ATMs system creation and monitoring,POS system Implementing and monitoringSMS Banking system (WAPTX) Implementation, intergration and monitoring

  • ICT Officer

    Aug 2009 - Jun 2010

  • ABC Technical Officer

    Jun 2008 - Aug 2009
• 

  Co-operative Bank of Kenya

  Jun 2010 - Dec 2014

  • Tieto Transmaster switch monitoring and management,• ATMs software & hardware repair & upgrade,(NCR, WINCOR, FUJITSU & DIEBOLD),• Multi ATMs software management using KAL software and KTC2 server management.• ATMs & Branch creation, transfer and deletion on the Switch,• POS (Agents, Merchants & Saccos), Saccos, Institutions and County creations & management on the switch,• ATM Reconciliation management,• ATMs, POS, Sacco and Mobile Banking Monitoring, Support, analysis and Management.• Cards Management, monitoring and fraud prevention.• Cards, VISA and E-Channels Project Management. Show less • Giving unsecured loans to salaried persons and Flexi cash (salary advance)• Insurance: Was the Bank bancassurance champion and lead in sales• Deposit mobilization: Getting new customer and more deposits for the bank• Marketing and sales: Selling all the bank products and visiting organization for MOU sign up• Customer Service and financial analysis and advice:• Also trained and acted as a branch system administrator where maintained the branch server, Core Banking System (Bank Master & Branch Power) and User Profile Management.• Account Service Representative where helped customer open accounts and sell other bank products.• Customer service officer where I listened and offered financial solutions to customer • Teller where I served customers with deposits, normal withdrawal, bulk and executive transactions, RTGS, SWIFT, Bankers cheques & Foreign exchange. Show less

  • Cards and E- Channels Officer

    Oct 2012 - Dec 2014

  • Branch Operations and Personal Banking

    Jun 2010 - Sept 2012
• 

  Petegate World Enterprises

  Dec 2014 - Feb 2015

  Business Development Manager

  Product Development,New Business Development,Customer growth and experience management,

• 

  Kingdom Bank Limited

  Mar 2015 - now

  • Manager - ICT Development, Innovation and Projects

    Feb 2018 - now

  • Manager - Channels Support

    May 2017 - now

  • Manager - Cards and E-channels Support,

    Mar 2015 - May 2017