Thanes Weran Muto Karappan

Experience

• 

  Long Kee Piling Sdn Bhd

  Apr 2003 - Jun 2008

  Project Engineer
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  CitiGroup Transaction Services (M) Sdn Bhd

  Oct 2008 - Jul 2017

  Managed CTSM Contact Centre training fraternity, overseeing about 250 employees in Johor Bahru; directly providing trainings, coaching and partnering with functional managers in developing future leader; to grow both professionally and individually in the organization. Additionally, I'm also taking responsibilities to support the Human Resource team in recruitment & hiring, employee engagement and industrial relation ; challenging existing process and establishing standard operation procedures.

  • Training Manager

    Mar 2013 - Jul 2017

  • Customer Service Representative

    Oct 2008 - Mar 2013
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  Aegis BPO Malaysia Sdn Bhd

  Aug 2017 - Apr 2018

  Senior Business Trainer
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  Ikano Group

  Apr 2018 - Nov 2022

  Learning Development Manager cum HR Generalist support

  Being a strong and people contributor to the functional managers and co-workers. To provide HR subject matter expertise, process HR operational matters and ensure that the HR strategies are locally put into practice in the most effective and efficient way.Promote and safeguard the IKEA culture by being a role model who expresses the IKEA values in all L&D operational matters and people agenda.Be an active contributor in the formulation, communication and implementation of regional and local competence development strategies, tools and programs in close co-operation with store HR generalist.Actively promote the implementation of the store and regional training calendar in close co-operation with the regional competence HUB and the functional L&D specialists.Support the implementation of a local and regional pool of trainers of programs in the training calendar.Secure the Foundation and Advance level program including Buddy system and Basic Job Knowledge.Actively contribute and secure the process of performance evaluation & development talk, and talent review process in partnership with the store HR generalist.Ensure investments and budget for all learning activities with clear goal settings and follow up.Responsible for the digital training records and relevant reports in the established HR information systemSecure the co-operations with the external partners within L&D area i.e. Universities, Poly techniques and other institutions. Show less

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  The Coffee Bean & Tea Leaf®

  Feb 2023 - now

  Country Learning and Development Manager

  Success Story for 2024While continuing the intitative launched in 2023, in 2024, we elevated learning & operational excellence by completing a Nationwide Train-the-Trainer Program, certifying all Café Managers to mentor and support new Brew Crew in their learning journey. We digitized the Total Quality Experience (TQE) audit process by implementing Safety Culture, and streamlining assessments for field trainers. Playing a key role in the MyCBTL Mobile App launch, I contributed to project meetings, training design, content development, and nationwide execution to drive digital transformation. Additionally, we have revived our Barista Competition, identifying and promoting top-tier barista talent, fostering professional growth, and positioning Malaysian expertise on the global stage.Success story for 2023In 2023, we transformed the learning experience by introducing an annual learning catalog with a structured management system for training resources, checklists, and trackers, leading to 5,798 attendees, a 9.3/10 evaluation score, and 38,881 total training hours. We spearheaded leadership and technical training with in-house and external expertise, certifying 218 attendees across 2,583 training hours. Optimizing training efficiency, we zoned field trainers and enhanced Total Quality Experience (TQE) assessments, improving scores from 87% to 90% in six months—eliminating poor grades and regulatory fines. I also digitized learning with E-Quizzes & Sip & Taste sessions, reducing costs and boosting sustainability. Additionally, we leveraged HRDF claims, securing RMXXX,XXX to optimize training budgets while ensuring all 18 national trainers (15 L&D, 3 Mid leaders) obtained HRDC credentials to uphold high training standards. Show less