Rodrigo Ramos

Experience

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  Pintureria Nalon

  Oct 2009 - Sept 2010

  Logistics/sales manager

  During my tenure on this company I was in charge of the supply cahin and the different sale channels providing active support to sellers and being on continuos contact with the suppliers

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  Tata Consultancy Services

  Sept 2013 - May 2018

  Client: Human– Problem Management team - Management of tickets through the Service Now tool and coordination of interdisciplinary teams made up of representatives of both internal and external work teams to resolve them- Humana – Healthcare Analyst – Administration and support of virtual document databases that record the movements of the company. The company distributed documents that had to be signed by representatives of different departments of the company through the Adobe Sign tool, which later had to be stored in databases accessible to their signatories. My tasks were to ensure the correct distribution, storage and access to documents. Show less Client: Target (USA)- Target Roll Out Room – Servers Refresh – Data migration and construction of virtual servers. The company had decided to renew the physical infrastructure present in the different locations. For this, it was necessary to carry out in a sequential way the tasks of: backup of the data stored in the infrastructures that were going to stop being in service, construction of the necessary virtual servers in the new infrastructures and migration of the data backed up to these infrastructures. The entire task was done by executing .batch files which had to be monitored in real time while they were being executed. The following projects that I was a part of working for Target were the ones that were derived from this first project.- Target Roll Out Room – APT Renewal – Configuration of new access points to local VLANs- Target Roll Out Room–IPRenewal–Reassignment of network masks to computers that connected to a VLAN to standardize them- Target Roll Out Room – CISCO IP Phones Enrollment – ​​Team Leader. - Configuration and support of IP Phones- Target Roll Out Room – RFID – Configuration of scanners and price checkers- Target Roll Out Room – Network Enrollment – ​​Configuration of new equipment that accessed the local WIFI- Target Roll Out Room – VP Renewal – Configuration and content management of video billboards- Target Roll Out Room – APT Optimization – Reorganization of local network cabling connections. Show less

  • Healthcare Analyst

    Mar 2018 - May 2018

  • Desktop Support Technician

    Dec 2011 - Mar 2018

  • Junior Lotus Notes Support Executive

    Jul 2014 - Apr 2015

  • Fllor Manager

    Sept 2013 - Jun 2014
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  Sabre Corporation

  May 2019 - Jun 2020

  Technical support team

  1st tech support. level to the SABRE program. The SABRE program is hosted virtually in the devices in which it is operated, granting users an interface in which they can interact with it. My task as a help desk agent was to ensure that users could install, configure, and use their user interface correctly.

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  Ministerio de Desarrollo Social de Uruguay (MIDES)

  Jun 2020 - Mar 2022

  Gestor de cupos

  Technical support to internal clients. Like all state entities, the ministry has offices throughout the country, in which there is generally at least one workstation, which is often operated by people with basic computer skills. My task was to remotely assist these people in whatever they might need to avoid having to send a technician to the location to provide on-site support.

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  Alorica

  Mar 2022 - Sept 2022

  Technical Support Specialist

  BPO Support Company for corporate clients. I worked in technical support for retail customers (Amazon). The project involved a technical support department that was created with the understanding of providing technology customers with a more comprehensive experience by adding post-sale services. Following that logic, it daily supported smart devices of all kinds: robotic vacuum cleaners, automated tools, computers, mobile devices, etc.

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  PlatformX Solutions

  Sept 2022 - now

  Technical Support Specialist

  Nowadays position. Working for a healthcare insurance company based on Puerto Rico as member of the support team and operator IBM AS400. My daily tasks includes processing data, creation of reports (837, Claims, Elegibilities, Data warehousing), and monitoring the system integrity. I also take part on troubleshooting meetings and I'm acostumed to excute process on precissely times.