Felix Wong

Experience

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  Mondelēz International

  May 2010 - Sept 2012

  Packager

  - Performed health and safety check on machines prior to starting the day- Adapted quickly to learning new manufacturing lines- Worked in a team to make and package cookies efficiently- Maintained consistent standards of packing cookies with great accuracy

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  Noni Brands

  Jan 2014 - Jan 2015

  Junior Office Warehouse Manager

  - Troubleshot computer hardware and software problems- Ensured the warehouse was organized in an efficient and clean manner - Supervised a team of 2 warehouse workers on a daily basis- Compiled inventory reports, monitored inventory levels and reconciled physical inventories with computer counts- Answered correspondence, prepared reports, and maintained up to date records and files

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  Lantic Inc

  May 2014 - Sept 2015

  Palletizer

  - Troubleshot machine related issues- Efficiently organized and packed boxes on to pallets in preparation of shipping items to market- Maintained a clean and organized work area

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  Harveys Restaurant

  May 2016 - Nov 2016

  Griller

  - Interacted with customers and ensured customer satisfaction- Managed front of house as well as back of house- Trained and supervised workers on fryers and grill- Kept work environment clean, safe, and organized

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  West Corporation

  May 2017 - Sept 2017

  Web Analyst (Co-op)

  - Designed, migrated, and coded websites for clients- Analyzed websites meticulously for errors and corrected them- Selected to supervise work by colleagues- Attended daily meetings and reported progress to the manager- Was asked to extend internship to train new interns

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  Ticketmaster

  Jun 2018 - Nov 2018

  IS Support Specialist (Contract)

  - Sole IT support for for 18,000 customers and staff, maintain and troubleshooting all on premises and user deployed servers, printers, laptops, tablets, and smartphones - Devised operational efficiency plan- Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support

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  FIRST Insurance Funding of Canada

  Nov 2018 - now

  IT Desktop Support Analyst

  - Administer the set-up and deployment of desktop and laptop computers, related hardware peripheralsand software installation.- Provide problem diagnosis and resolution for a variety of hardware and software related issues. - Escalate support issues as appropriate, including opening and monitoring help desk tickets.- Perform printer maintenance and troubleshooting.- Troubleshoot remote access issues, both software and hardware.- Maintain physical inventory of hardware and software.- Issue and monitor Keyscan security badges.- Troubleshoot network connectivity issues. Patch workstations to switches and routers. Show less