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Alexey Dmitriev

Alexey Dmitriev

Head of the customer support service

Followers of Alexey Dmitriev432 followers
location of Alexey DmitrievMiami-Fort Lauderdale Area

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  • Timeline

  • About me

    Director of Operations

  • Education

    • BKC

      2013 - 2015
      FCE First certificate in English

      English language

    • English First

      2009 - 2013
      FCE Business English

      Activities and Societies: Life club English language

    • International Institute of Management LINK (former Distance Learning Centre)

      2005 - 2006
      Management Business Administration and Management, General

      Studied under the program "professional manager"

    • Moscow Technical University of Communications and Informatics (MTUCI)

      1995 - 2000
      Master's degree Telecommunications Engineering

      Activities and Societies: Laboratory assistant at the Department of Informatics Studied and worked in telecommunication companies Regiontrunk and Zebra telecom

  • Experience

    • Regiontrunk LLC

      Jun 1998 - Aug 2000
      Head of the customer support service

      Head of the customer support department, customer service, equipment repair and programming, personnel training,communication with customers, technical support, installation of equipment, helpdesk.

    • Butovo.Com

      Jun 2000 - May 2011
      Founding President

      Founder and CEO of a local сity-size internet service provider. Start-up, hiring staff, advertising, business strategy, provision, technical solutions, relationships with partners and key customers.The business was sold in 2011. At the time of sale, the company serviced 13,000 individual customers and 300+ companies.

    • Zebra Telecom

      Aug 2000 - Apr 2001
      Corporate Sales Marketing Manager

      Finding customers, negotiating, proposing technical solutions, monitoring project implementation, customer support. Broadband Internet access, telephony, telecom projects for mid-size business.

    • Iskratelecom

      Jul 2011 - Apr 2014
      Chief Executive Officer

      Operational management, interaction with key customers, M&E. Management of marketing department, sales department, customer service.

    • AMSRUS LLC

      Sept 2014 - Jan 2018
      Co-Founder

      Automobile expert service

    • PC & MAC WIZARD SERVICE

      Apr 2016 - Feb 2019

      Number one customer rated, Apple Mac Repair Center & Apple Onsite Support company in Miami, FlAt MacWizard Service, We're committed to delivering the best Mac repair services in Miami. Company management, marketing, advertising, personnel management, purchase of components, communication with customers, invoicing.

      • Owner

        Apr 2016 - Feb 2019

      • CEO

        Apr 2016 - Feb 2019

    • Autoreview

      Apr 2018 - now
      Automotive journalist

      Journalist

    • CUI Cable Services

      Jul 2018 - May 2020
      Independent Contractor

      Professional installation of cable services (TV, Internet, phone), troubleshooting, house cabling.

    • Spectrum

      May 2020 - Oct 2020
      Team Lead Supervisor

    • ITG Communication,LLC

      Oct 2020 - Feb 2021
      Authorized contractor

    • Moldcable INC

      Feb 2021 - now

      Operational management, branch management, negotiations with partners, budgeting

      • Director Of Operations

        Jul 2022 - now

      • Supervisor

        Apr 2021 - Jul 2022

      • Authorized Contractor

        Feb 2021 - Apr 2021

  • Licenses & Certifications

    • FCE

      Cambridge English Language Assessment
      May 2014