Nilesh Chavhan

Experience

• 

  VCustomer

  Nov 2008 - May 2012

  Ccr

  • handling email management system (ems) and customer feedback system (cfs) of aditya birla retail ltd (abrl).• identification of customer queries.• responding to customers mails.• creating tickets in cfs for customer queries.• generating daily and monthly report.• interacting with clients for the business analysis.responsibilities as tsr:• solving technical issues by taking the remote desktop with rf & v-sat connectivity from our end.• uploading the various files like f&v indent, loyalty files, rt log files in the navision as per the requirement..• maintaining the queues for the various servers to clear the documents like transfer order, purchase orders etc.• handling & maintaining the data in navision to improve quality. show less

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  Amdocs

  Jun 2012 - now

  a result-oriented professional with over 10+ years of experience in information technology asset management & operations, certified asset management professional. directly accountable for the design and performance of the enterprise service asset and configuration management process. accountable to process stakeholders for the process flow documentation, process maturity and stated goals, process guide, procedures and kpis. experienced with service now, hp itaminformation technology asset managementproject management and supported acquisitionteam management & handlingvendor managementit asset & warehouse management for ham procurement operationsservice level management compliance managementoperational competencies show less • being apac focal independently handling apac region (20+ sites) allocation\stock management remotely• adjustment of stock levels and refreshing the product portfolio in stock• creating reports on weekly and monthly basis for india and apac• co-ordination of stock levels end refreshing the product portfolio in stock• continuously seek improvement opportunities in processes and tools for ensuring efficient and best practices, including continuous refinement and improve stocking model and disposal model• handling the request received by mail, calls and clarify queue for india and apac• co-ordination with different departments of it to ensure smooth operation in india and apac• creating and implementing process documents as per the project requirement• knowledge planning with initiatives that led to direct/ indirect optimization of the existing processes / learning helping the team in reducing costs/time• conducting new joiner’s product, process training. show less

  • IT Asset Management Team Lead

    Mar 2022 - now

  • IT Asset Management Analyst

    Jun 2012 - now