LeAnn McElrath

Experience

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  Lee University

  Jul 2000 - Aug 2003

  Assisted the Assistant Director for the STA's (Student Technical Assistant's) with various jobs, including timesheets and scheduling the STA's.Provide service and training to individual faculty members, included basic computing skills.Install computer systems in faculty offices. Installations included Gateway systems; Windows 98, 2000, and XP operating systems; and Office 2000 and XP software.Maintain faculty and dorm computer equipment.Technologies Used: Windows 98, 2000, XP; Office 2000 and XP; Gateway desktops and laptops Show less Built various queries that are requested in Crystal and in AS/400 SQL. Many reports were requested by different departments to complete a project they were working on, or by a group doing mailing lists.Run and deliver Week-End and Month-End financial reports utilizing AS400 and green bar printer. Provide service and training to individual staff and faculty members. Training consisted of using Champlain interface for AS/400 for various departments on campus.Provide helpdesk support mostly on the phone by troubleshooting errors received in Champlain, AS/400 interface, troubleshooting printing difficulties from Champlain. AS/400 and Windows XP and 2000.Perform daily, weekly, and monthly backups on the AS/400.Technologies Used: Gateway desktop; Windows XP; AS/400; Champlain interface; SQL programming language Show less

  • Senior Student Technical Assistant

    Sept 2000 - Aug 2003

  • AS400 Operations Technician Assistant

    Aug 2002 - Apr 2003

  • Temporary Secretary to the Director

    Jul 2000 - Sept 2000
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  Blue Cross Blue Shield of TN

  Apr 2003 - Dec 2004

  Contractor - e-Commerce Department

  I provided phone support for the eCommerce Department.

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  Comdyn Group

  Apr 2003 - Dec 2004

  Consultant

  Provided technical and customer support via call center. Average calls answered per day were between 35 and 40. End users included doctors' offices, intermediaries, and brokerage houses. There were several thousand end users that may have problems at any given time.Type of issues included: failed files uploaded, questions about their claim reports, questions about their Remittance Advices. Also provided support for password changes on MainFrame, Florida Shared, and file upload software. Support for PCACE software and ANSI format files submitted.Have working knowledge with ANSI transactions for EDI Health Care billing that was gained through several training sessions with the HIPAA training books. All files were required to be in the ANSI format per HIPAA regulations.Technologies Used: IBM desktop; Windows NT; PCACE; MainFrame; Florida Shared; Hyperterminal; MS-DOS Command Prompt; Magic Service Desk; ANSI EDI Healthcare Transactions Show less

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  Lee University

  Jan 2005 - Oct 2015

  Analyze business requirements related to software systems support and developmentAct as a liaison between the business community and IS & T application support and developmentWork within the framework of the system development life cycle methodology.Participate and perform standardized test plans as outlined by the development management team.Communicate effectively with the client communityProvide support for administrative applications to the client community.Provide training for various systems and software to the client community.Technologies Used: Windows XP and 7; Office 2007 and 2010; MAC OS X; Polar HelpDesk Software; AS400; Datatel-Colleague; B.A.S.I.S. ET680; Crystal Reports; Business Objects XI R2 Show less Work in collaboration with Project Manager's and University Event Coordinator's to provide IT support and assistance to projects and / or University related events.Collaborate with the Help Desk Manager to provide assistance where needed. Provide second tier technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts. Investigate, analyze, and resolve complex hardware problems on University computer systems; perform advanced hardware repairs, maintenance, technical assistance, and support on a wide range of PC-based computers and peripherals.Analyze and resolve problems on complex computer applications and systems for faculty and staff across all University departments; provide a wide range of in-depth technical assistance to departmental user support staff. Train and supervise employees, as appropriate. Technologies Used: Windows XP and 7; Office 2003 and 2007; MAC OS X; Trend Micro Antivirus; AVG Free Antivirus; Microsoft Security Essentials; Gateway desktop, tablet, and laptop; Dell laptop; MAC desktop and laptop; Lenovo desktop and laptop; Adobe Acrobat Standard 7.0; Polar HelpDesk Software; AS400; Datatel-Colleague; COBIT 4.1; B.A.S.I.S. ET680 Show less Provide phone and personal computer support to over 4700 students, faculty, and staff. Issues range from hardware and software troubleshooting, lab maintenance, to printer troubleshooting.Manage 3 full-time staff and 12 student workers. Coordinate work schedules for student team members, and also training for full-time staff.Maintain 16 computer labs and 50+ Technology Enhanced Classrooms across campus. The university supports over 1200 computers, mostly Gateway desktops with a limited number of Dell and Mac's. Create, update, and modify computer images for over 50 different hardware and software settings using Ghost 8.3.Troubleshoot and order replacement parts for PCs under warranty and replace parts in PCs no longer under warranty.Document processes and procedures conforming to COBIT 4.1.Assist in the monitoring of the ticketing system and provide feedback on inquiries to applications support personnel, training, and operation supervisors.Technologies Used: Windows XP and Vista; Office 2003 and 2007; MAC OS X; Ghost 8.3; Norton Antivirus; Trend Micro Antivirus; AVG Free Antivirus; Gateway desktop, tablet, and laptop; Dell laptop; MAC laptop and desktop; IBM laptop; Adobe Acrobat Standard 7.0; Polar HelpDesk Software; AS400; Datatel-Colleague; COBIT 4.1 Show less

  • Business Analyst

    Sept 2010 - Oct 2015

  • Part Time Faculty

    Aug 2013 - May 2015

  • Coordinator of Comprehensive Systems Support

    Sept 2009 - Sept 2010

  • Help Desk Manager

    Jan 2005 - Sept 2009
• 

  The MIL Corporation

  Oct 2015 - Jan 2021

  Compensation Systems Analyst

  Facilitates software implementation and release updates (post implementation), including managing release content. Manages resolution of client software issues related to payroll processes, including design of software solutions. Researches US code and other federal policies and guidelines to help make recommendations to the clients. Leads a team to re-engineer business processes to replace manually intensive work with automation and monitor daily tasks of assigned team members. Drafts formal written materials including broadcasts, technical work instructions, notices, and training materials. Established a software development process that is ISO-9001 compliant, which has been used as a template for other software development teams on site.Establishes and conducts meetings including creation and distribution of necessary materials.Technologies Used: Windows 7; Office 2010; Visio 2010; Document Imaging System; SharePoint 2010; Adobe Acrobat XI Standard Show less

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  Clayton

  Jan 2021 - now

  • Project Manager II

    Mar 2024 - now

  • Business Analyst II

    Jan 2021 - Mar 2024