Thandi Radebe (MBL/MEM)

Experience

• 

  City of Ekurhuleni

  Jun 1997 - Sept 2008

  Develop and Manage Environmental Management Plans for Ekurhuleni. Facilitate the development of the first and only Air Quality Management Plan for Ekurhuleni. Establish the Ambient Air Quality Monitoring System Network. Issue periodical State of Air Quality Report for Ekurhuleni. Facilitate the development of Wetland Inventory. Facilited Energy Efficient projects Attended to all Environmental Health functions in Alberton area and those relating to Early Childhood Development. Specialised in Environmental awareness and education programme

  • Executive Manager: Environmental Quality Control and Law Enforcement

    Mar 2003 - Sept 2008

  • Senior Environmental Health Officer

    Jun 1997 - Feb 2003
• 

  IEC (Electoral Commission of South Africa)

  May 2011 - Jan 2020

  Deputy Municipal Electoral Officer - City of Ekurhuleni

  Liase in the IEC projects between the municipality and the IEC. Preside at the local Party Liason Committee Meetings. Be available for consultation by IEC members and officials in electoral matters. Act as Commission's appointed representative in respect to all municipal elections and by-elections called in Ekurhuleni Metropolitan Municipality.

• 

  City of Ekurhuleni

  Aug 2012 - Jan 2020

  Developement of the Customer Relations Management Strategy, Norms and Standards, Customer Services Charter, Standards Operating Procedures and Business Mapping Management of both internal and external stakeholders Monitoring and Evaluation of Departmental Performance Accounting Officer for the frontline service of the Cith of Ekurhuleni. Leading the department as the Strategic Executive in frontline service and managing customer experience throughout the value chain. To establish, implement, manage and monitor short to medium term customer service activities and prorities that ensures overall and effective service delivery within the Nigel Area.Liase with different stakeholders within the Nigel area in order to develop effective and appropriate customer service and customer relations management models. Develop and implement appropriate customer segmentation strategy for Nigel Accounting Officer for the frontline service of the Cith of Ekurhuleni. Leading the department as the Strategic Executive in frontline service and managing customer experience throughout the value chain.

  • Divisional Head: CRM Strategic Planning and Stakeholder Management

    Sept 2013 - Jan 2020

  • Acting Head of Department: Customer Relations Management

    Sept 2013 - Nov 2013

  • Customer Care Area Head

    Oct 2007 - Aug 2013

  • Acting Head of Department: Customer Relations Management

    Aug 2012 - Feb 2013
• 

  City of Tshwane Metropolitan Municipality

  Jul 2018 - now

  Customer Relations Executive responsible for the provision of superior customer experience for the residence and customers of the City of Tshwane Metropolitan Municipality through the efficient management of all the frontline platforms across the value chain Responsible for the maintenance and implementation of efficient customer relations process management within the City of Tshwane through CRM policy development and accountability of Batho Pele Principles and monitoring, evaluation and enhancement of CRM.

  • Group Head: Customer Relations Management

    Jan 2020 - now

  • Divisional Head: Customer Relations Process Management

    Jul 2018 - Jan 2020