Charito Go

Experience

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  LUVISMIN INDUSTRIAL MARKETING CORPORATION

  Nov 2002 - Aug 2004

  Quality Assurance Officer

  Job Summary:Routine (daily)● Determines the zinc coating of GI sheets by Triple Spot Test● Tests the pickling acid and degreaser concentration● Checks solution level of pickling acid, degreaser, chromic acid and rinsing water● Makes sure that no sub-standard finished products will be distributed in the market● Prepares QA Checklist● Makes Daily Quality Yield ReportNon-Routine● Summarizes and analyzes results of quality inspection and testing made in-plant and submits reports during meeting or when needed for the information of all concerned departments● Assists in analyzing quality problems and recommends ways to eliminate them● Analyzes incoming raw materials, in-process goods and finished products● Trouble shoots and make necessary corrective actions if any problem arises that may affect the quality of finished goods● Make sure that all finished products conform with the specified (PNS) standards● Prepares weekly report and raw material consumption● Predict potential problems that may interfere during processing that would in turn affect also the quality of the products ● Answers and make a thorough investigation on customer complaints● Reports findings as to conformance and non-conformance to specified requirements● Determination of oil content in BI sheetsSPECIAL ASSIGNMENT● Was sent to Sacramento Steel Corporation (PHIVIDEC Industrial Estate, Tagoloan, Misamis Oriental) for almost three months to monitor processing of raw materials (Hot Rolled Coils) being tolled at the said plant ● Also involve in counterchecking and verification of delivered goods as to quantity and quality both from local and international suppliers● Make Daily Production Report● Make Summary Report of all incoming, processed and outgoing materials Show less

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  SAWO, Inc.

  Aug 2004 - Aug 2005

  Quality Assurance Staff

  Job Summary:• Performs incoming inspection of raw materials• Makes standard samples of raw materials• Participates in Third-Party Audits and Factory Inspections conducted by international auditing bodies (TUV, CQC, VDE, SGS and FIMKCO)• Make incoming, in-process and final inspection standards for newly-developed product/s, assigned in making Parts List for all finished products distributed in the market• Participated in master list creation for ERP input.• Participated in making complete BOM (bill of materials) for sauna heaters and other sauna products. Show less

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  Convergys

  Nov 2005 - Jun 2008

  Customer Service Representative (Americas Customer Service – Microsoft Corporation)

  Job Summary:• Answer queries and concerns of North American customers with regards to any Microsoft products, entitle them with support and route to them to right department (Microsoft, North American Customer Service)• Lead mentor for the transition team• Attends Focus Group Discussion (FGD) upon client visit• Active member of Employee Engagement Team(2006) Special Awards:• Award for consistently achieving AHT (Average Handling time) and Quality Goal• Award for consistently achieving Customer Satisfaction (June 2006)• Power of One recipient (June 2006)• Power of One recipient (September 2006)• One of the high performing agents (2007) and was chosen by the account management to attend Convergys EMB (Employee Business Meeting) 2007 Show less

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  Accenture

  Jun 2008 - Jun 2009

  Programme Control Services Senior Assistant

  Job Summary:• Metrics Generation and Team Level Status Reporting  Gathers and download base metrics data to produce the Core Accenture Delivery Metrics - (both team level and overall project level) Generate metrics reports at the defined levels using the gathered base data Publish metrics reports to project managers/team leads.Output: SEPG-required metrics report via Project Metrics Tracker• Project meeting logistics support Coordinates with Concierge regarding food orders, meeting logistics, room reservation requests, room and connection set-up and setting up of meet-me lines.• Supplies purchasing requisition Replenish project’s supplies • Seat Movement Assistance  Email based coordination with resources, facilities and services and ISU (Infrastructure Support Unit)  Submission of required forms, e.g. PEZA form • New joiner activities – facilitates roll-in and roll-off of resources • Project distribution list and contact list maintenance• Shift and On-call Premium Tracking • Detailed Work Plan Progress Tracking and Maintenance• Conducts periodic access review (for project repository and email distribution list)Other role/s:• Member of the PCS Quality Assurance Team Conducts quality review of deliverables prior to submission  QA representative of PCS CebuOther details:• Average client satisfaction survey score of 4 (very satisfied) and 5 (excellent) • Can perform tasks simultaneously (practices the art of multitasking)Skills/tools used:• Proficient in MS Excel,• Hands-on experience: Sharepoint, Clearcase and Kintana Show less

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  Sun Life Financial

  Aug 2009 - Apr 2014

  Financial Advisor

  Educate people on financial literacy - how to manage their finances well.Teach people how to save, how to invest, how to become financially independent.Conducts financial needs analysis to provide clients with products that best suited their needs.

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  VICSAL Development Corp. Inc

  May 2014 - Jul 2014

  Business Process Specialist
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  Metro Retail Stores Group, Inc.

  Aug 2014 - Apr 2023

  Project Name: Store Renovation (6 stores across Luzon and Visayas)Project Role : Program ManagerProject Summary: 6 Stores that are operating 20+ years will be enhanced and renovatedRenovation is not limited to visual enhancement only but also includes major equipment replacement and other major construction works to improve overall store look and feelJob Summary:Strategize, implement, and maintain program initiatives that adhere to organizational objectivesDevelop program assessment protocols for evaluation and improvementMaintain organizational standards of satisfaction, quality, and performanceOversee multiple project teams, ensuring program goals are reachedManage budget and funding channels for maximum productivity Duties and Responsibilities:Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiativesManage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiativesIdentify key requirements for cross-functional teams and external vendorsDevelop and manage budget for projects and be accountable for delivering against established business goals/objectivesWork with other program managers to identify risks and opportunities across multiple projects within the departmentAnalyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Show less Metro Retail Stores Group, Inc. is the largest operator of department stores and hypermarkets in the Visayas region, as well as the second largest supermarket operator according to retail sales value.May 2021 to Apr 2023 (1 year, 11 months)Job Summary: Leads a variety of strategic efforts by strategic theme thru annual/long-term strategic plansResponsible for the development and oversight of the overall execution including monitoring, reporting and controllingCoordinates with department or division PMOsDuties and Responsibilities:Oversees the execution of the Strategic Theme and Portfolio, and assist Theme Leads in steering initiative owners with the governance process, reporting, resolution and alignment to Strategy RoadmapGather, analyze and evaluate each strategic initiative and work with the OSM Head in co-developing the Enterprise Strategy Roadmap. Considers dependencies, requirements, resources, budget, scope, targets, KPI and schedule. Manage a cross-functional team across different departments including external partners and consultantsManage issues and problems, mitigate risks and recommends solutions and action plansProducing accurate and timely reporting of status of execution of strategic initiatives Show less MRSGI Way Implementation Phase 1Project Role : Program ManagerProject Summary: 1. Implemented key standard new or enhanced Merchandise processes to achieve the benefits of the Oracle 6 and Assortment Planning implementations. These specific processes are the following: Post Season Analysis, Total Inventory Management and In-Season Management as these provide the maximum return on current system investments.2. Facilitated and oversee two training modules (Merchant Planner Partnership and KPI’s and Reporting as foundation to the leading practice policies and procedures implemented in the MRSGI Way 2.0 modules.Implementation of Oracle Retail Planning Systems: (Aug 2019 to Nov 2020)1. Oracle Retail Assortment Planning (AP)2. Oracle Retail Item Planning (IP)Project Role : Project ManagerProject Summary: To complete the company's end-to-end merchandise financial planning for general merchandise/fashion items, Assortment and Item Planning solutions were implemented.These cloud-based RPAS applications Ieverage embedded science and automation to solve the company's need for a smart, yet simple assortment strategy and lifecycle management tool by delivering compelling fast fashion assortments.Primary Tasks/Deliverables:A. Implemented AP/IP Systems last July 20, 2020B. Carried out Change Management activities in line with AP/IP timeline B1. AP/IP As-Is and To-Be Process were reviewed and created B2. Train-the-Trainer and End User Trainings were facilitated and executed B3. Knowledge Transfer for technical teams were facilitated and executedC. Organized and facilitated weekly project steercom meetingsD. Implemented AP/IP project taking into consideration other programs running (RMS Optimization, Data Enrichment, Org Transformation and Merchandise Hierarchy Changes initiatives)E. Provided advisory on Cross Functional Teams Show less Implementation of Oracle Retail Applications: 1. Oracle Retail Merchandise Financial Planning2. Oracle Retail Demand Forecasting3. Oracle Oracle Retail Allocation4. Oracle Retail Replenish Optimization5. Oracle Retail Insights (Merchandising)6. Oracle Retail Insights (Customer)Project Role : Deputy Project Manager, Applications LeadProject Summary : 1. Project Management - Liaise with Metro Project team and System Implementer Project team to deliver significant project milestones based on timeline, budget and work quality.2. PMO Lead - Oversees invoice management and other coordination activities needed by the project Show less JOB SUMMARYPrimary role is to ensure effective and efficient management of IT services being delivered to customers (business users). Establishes and refines service delivery processes to ensure IT service levels are maintained and exceed performance objectives. Other Responsibilities:PROJECT MANAGEMENT OFFICE1. Establish project management standards and ensure its being followed.2. Gather business requirements and produce information for management review4. Provide advisory to project managers and project coordinators5. Manages and facilitates portfolio management process• Capturing project requests and ensuring each request has sufficient information to assess the project.• Keep an up-to-date repository of ongoing projects and requests.• Implement scoring and prioritization models to help assess which requests should be approved. • Creates resource capacity plan IT STRATEGY AND PLANNING1. Together with CIO, attends weekly IT Steer Committee meeting.2. Make presentation deck, set meeting agenda and prepare minutes of meeting.3. Responsible for selection process of Implementation Partner for major projects (e.g. Oracle Retail Implementation).4. Interacts with Gartner Analysts and attend conference calls as needed.5. Research articles (using Gartner Service Portal) that will aid management in improving current IT processes.6. Manage ad-hoc projects as directed by the CIO (e.g. Health Check Project)APPLICATION SUPPORT MANAGEMENT:1. Act as escalation for incidents and service requests that exceed SLA.2. Act as liaison between Application Support Team and business users for incident prioritization and resolution as well as service request fulfillment.3. Monitor closely IT Services Weekly Metrics and ensure KPIs are met Show less JOB SUMMARYEnsure effective and efficient management of IT services (based on ITIL process) to customers (business users). Establish and refines service delivery processes to ensure IT service levels are maintained and exceed performance objectives.1. Ensure that systems, processes and methodologies (as specified) are followed to ensure effective monitoring, control and support of service delivery. 2. Oversee employees involved in the delivery process, even though he may not be their direct manager. 3. Manage workloads and prioritize work across the teams as well as develop the service delivery organization within Company.4. Ensure that Problem and Incident management SLA’s are achieved and customers expectations are met (or exceeded). 5. Responsible for the delivery of services within the SLAs and KPIs. 6. Ensure the company tools and information systems are utilized correctly and relevant information is provided.7. Plan and schedule resource to the requirements of the business.8. Implement a functional PMO approach to manage project risk.9. Define service level agreements (SLAs) related to contracted services and that escalation flows are in place.10. Establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.11. Ensure transfer of knowledge to other staff to ensure the Customers systems are understood.12. Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery. 13. Ensure reports are provided to an agreed schedule (or on request).14. Ensure delivery processes are efficient and cost effective. Ensure quality of services. 15. Work as a team member within the organization to provide a resilient service to our customers.16 Constantly assess customer feedback and make necessary improvements. 17. To develop/facilitate workshops and training courses. Responsible for career development. Show less Concession Inventory Management Project (August 2015 - November 2015)Business Analysis and Project ManagementDeployed a system to manage inventory of concession items.Functions: Receiving, Inventory Adjustment, Inventory Look-up)System: Oracle Retail Merchandising SystemConsolidation Project(June 2014 to August 2014)Business Analysis and Project ManagementDescription: Eight (8) retail companies were consolidated into one single company (Metro Retail Stores Group, Inc.)Activities:1. Consolidate 8 sets of books into one (EBS),2. Change multi-company operations set-up in merchandising (RMS) A. Foundation data B. COA mapping updates (RMS and REIM) C. Stockledger updates D. Transactional data updates for open/active transactions Systems: Oracle Retail Merchandising System, Oracle E-Business SuiteAccreditation of Computerized Accounting SystemBusiness Analysis and Project ManagementDescription: BIR (Bureau of Internal Revenue) Accreditation of Oracle Business SuiteSystem: Oracle E-Business SuiteBeneluxe ProjectBusiness Analysis and Project ManagementDescription: Spin-off and consolidation of jewelry businesses from a parent retail companySystems Involved: Oracle Retail Merchandising System, Oracle E-Business SuiteOracle R12 Implementation Phase II Description: Clean-up of previous implementation IssuesSystem: Oracle E-Business SuiteBU SplitBusiness AnalysisDescription: Separation of supermarket and department store business units.System: Oracle Retail Merchandising System, Oracle E-Business Suite Show less

  • Program Manager

    Jan 2022 - Apr 2023

  • Strategy Manager

    May 2021 - Apr 2023

  • Program Manager

    Dec 2018 - Dec 2022

  • Deputy Project Director

    Oct 2017 - Nov 2018

  • Service Management Manager

    Jul 2016 - Oct 2017

  • IT Service Delivery Manager

    Jan 2015 - Jul 2016

  • Business Analyst

    Aug 2014 - Dec 2014
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  Metro Retail Stores Group, Inc.

  Aug 2023 - Jun 2024

  E-Commerce Business & Product Development ManagerAugust 2023 to present, (7 months)Job Summary: Responsible of the development and execution of new business opportunities, channels, products, services, solutions, and strategic initiatives that will support the profitability and growth of the E-Commerce business Primary job includes business and product analysis, planning, implementation, monitoring, and optimization to achieve the goals and objectives set for the program, project, or product Point person to lead and work closely with internal major and minor stakeholders and external vendors/partners that will be engaged to participate in the development and execution Ensures proper turnover to E-Commerce Operations team ownership and responsibility of the business or productDuties and Responsibilities:Stay abreast of the industry and market trends and technology for the E-Commerce business to continuously find ways to increase profitability and grow revenues.Analyze and evaluate the product and platform performance (Webstore, Mobile App, API Integrations, E-Com Core Platform, etc) and conduct research and development for new capabilities that can further improve to enhance customer experience.Develop product strategy based on the prevalent state of E-Commerce business, and create product roadmaps.Develop new business opportunities, and actively seek new growth and expansion opportunities. Show less Project Name: ShopMetro RevampProject Role : Project ManagerProject Summary: Redesigned supermarket website, launched new features and applied changes in 16 sitesJob Summary: Gathered requirements and created project charterKicked-Off project; created project planRegularly monitor, get project updates through daily huddles and resolve any issues that could delay project executionProject Name: ShopMetro Homepage Geotagging Of Location ImplementationProject Role : Project ManagerProject Summary: Enabled Geotagging Of Location in Shopmetro HomepageJob Summary: Gathered requirements and created project charterKicked-Off project; created project planRegularly monitor, get project updates through daily huddles and resolve any issues that could delay project executionProject Name: ShopMetro Live Chat ImplementationProject Role : Project ManagerProject Summary: Implemented Live Chat in 16 Supermarket Sites, 12 Department Store SitesJob Summary: Gathered requirements and created project charterKicked-Off project; created project planRegularly monitor, get project updates through daily huddles and resolve any issues that could delay project execution.Project Name: ShopMetro BrandBook DevelopmentProject Role : Project ManagerProject Summary: Developed ShopMetro BrandbookJob Summary: Led the creation of Shopmetro Brand Book from crafting of Mission, Vision to setting of brand objectives, identifying brand colors & palette, logo usage and brand application Show less

  • E-Commerce Business and Product Development Manager

    Aug 2023 - Jun 2024

  • Project Manager

    Aug 2023 - Mar 2024
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  VISEO ASIA

  Jun 2024 - now

  CEGID Service Delivery Manager