Christie Phan

Experience

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  Restoration Media

  Jan 2015 - Dec 2016

  Technical Project Manager

  PROJECT MANAGEMENT •Trained and onboarded team members on business processes and models.•Restructured workflows, improving organizational productivity by 20%.•Led web development, data, and infrastructure projects through all phases.•Managed outsourced developers and coordinated with clients and subcontractors.•Monitored workflows, adjusted timelines, and ensured project alignment.•Planned project sprints using Agile/Scrum methodologies in collaboration with teams.•Utilized JIRA for project management and bug tracking. •Generated Agile Scrum progress charts and cost estimates using DOMO.•Documented system designs to ensure traceability to software requirements.TECHNICAL •Participated in all SDLC phases, including design (UML), coding (JavaScript, PHP), and testing (BDD).•Designed front-end code aligned with back-end systems while promoting UI/UX best practices.•Created UML models (structural, behavioral, architectural) to enhance project design.•Developed optimized SQL queries for data integrity, analysis, and visualization.•Supported data warehouses, reporting systems, and tools for operational efficiency.•Create and optimized diverse SQL for quality assurance, data analysis, data visualization. •Assisted in ETL processes and wrote complex SQL queries for diverse use cases.•Automated workflows with WinAutomation, improving efficiency by 30%. Show less

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  IntelliTime Systems Corporation

  Dec 2016 - May 2017

  Software Project Manager

  •Led full SDLC processes, including requirements analysis, interface specification, software configuration (Regex), and test plan creation for ERP systems using the waterfall model.•Configured and implemented Timekeeping and Scheduling ERP software for government organizations.•Conducted system testing and user acceptance testing (UAT) during project phases.•Utilized SQL to update user data and retrieve information from MS SQL Server.•Collaborated with development teams to ensure adherence to project timelines.•Managed product issue lists and provided clients with regular progress updates. •Identified potential roadblocks and communicated solutions to team members.•Delivered "best practice" guidance for system implementation, configuration, and testing.•Created project plans and Gantt charts using Microsoft Project. Show less

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  Centerfield Corporation

  May 2017 - Jun 2019

  Technical Project Manager

  •Collaborated with development teams to estimate and plan projects.•Managed e-commerce and web applications throughout the SDLC.•Gathered business requirements by working directly with internal and external stakeholders.•Triaged and assigned incoming issues/requests to the appropriate developers.•Managed multiple teams using Agile methodologies like Kanban, Scrumban, and Scrum.•Improved manual status reporting by integrating BI tools with JIRA.•Assisted QA teams with manual testing, Postman, and SQL-based validation.•Analyzed business reports to identify and resolve data discrepancies.•Provided business insights and suggestions for stakeholder-requested tasks.•Maintained and developed application guides and knowledge bases. Show less

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  Fuse Interactive

  Jul 2019 - now

  •Manage three teams - Tech PMs, Content Managers, and QA - while actively providing hands-on support as needed. •Guided and supported cross-functional teams (Tech PMs, Content Managers, QA) in adopting best practices.•Conducted performance reviews and developed improvement plans to optimize team performance.•Serve as a liaison to resolve conflicts among team members. •Coordinated efforts across development, creative, account management, and QA teams to meet project milestones and ensure on-time launches. •Debugged incoming issues and proposed feasible solutions before task assignment.•Utilized Asana’s reporting and dashboard features to inform project decisions and ensure timely delivery. •Regularly reported team progress to executives through scheduled meetings.•Continuously researched and implemented new technologies to enhance efficiency across managed teams. Show less •Managed end-to-end SDLC for e-commerce projects (e.g., Kawasaki Motor Industry) and web applications.•Inspires the adoption of key practices from the Agile framework and Scrum methodologies for the development team which led to a remarkable improvement in the team's workflow and overall efficiency.•Delivered clear, detailed functional and non-functional requirements to development teams.•Trained and guided Technical Project/Product Management teams on best practices.•Debugged incoming issues and proposed feasible solutions before task assignment.•Conducted User Acceptance Testing to ensure feature requirements were met.•Created and maintained up-to-date documentation across the organization. Show less

  • Associate Director Of Technical Project Management

    Dec 2021 - now

  • Manager of Technical Project Management

    Feb 2021 - Dec 2021

  • Sr. Technical Project/Product Manager

    Jul 2019 - Feb 2021