Renaud Lemale

Experience

• 

  Printemps Doha

  Aug 2022 - now

  Business Manager

  - August 2022 to December 2022, Store Operation Manager in charge of the customer relations team, and the cashier's team and the procurement.Fully involved in the project to open the department store in Doha: Recruitment, training of the teams, implementation of the SOP.Involvement in the choice and the implementation of the whole checkoutsystem; with my 3 department managers, I led the training sessions related to the checkout of the whole store: more than 150 employees trained.- In 2023, leader of 3 departments: Leather bags & Accessories + Luxury Concessions, Kids Fashion, Women Footwear.Turnover Women Leather bags & Accessories = QAR 18.6 million.Turnover Kids Fashion= QAR 7.9 million.Turnover Women Footwear = QAR 5.3 million.- Since January 2024, leader of 4 departments: Watches & Jewelry, Women Leather bags & Accessories, Men Fashion, Home & Technology.Responsible for outlining strategic departmental targets.Management of more than 40 client advisors and 4 department managers, ensuring that they understand all directives and are motivated to hit their targets with a high level of service. Setting up and monitoring tools to monitor customer performance; more than 10 000 clients managed in my departments.Relationship with the Luxury brands: Dior, Louis Vuitton, Valentino, Gucci, Chopard, Lorenz Baumer, Damiani. Link with the store, and support in achieving their financial targets. Show less