Naomi Morales Silvera

Experience

• 

  NGO Mujer Peruana

  Sept 2011 - now

  Director and Organizer of International Relations

  NGO Mujer Peruana is in charge of the protection, promotion and integral development of women in an environment of freedom and responsibility. Giving them training for their development and constant training that allows them to fend for themselves with a decent job, prioritizing those who are in a situation of physical and moral abandonment, women subjected to abuse.

• 

  Cragg Notary

  Aug 2013 - Dec 2013

  Legal Assistant

  - Create drafts of different contractsfor companies to then carry out theelaboration of public deeds before anotary.- Provide assistance and legalsupport to the lawyers of the legalmanagement.- Provide support in administrativematters (drafting of employment

• 

  IPFE - Instituto Peruano de Fomento Educativo

  Aug 2015 - Feb 2016

  INTERNATIONAL RELATIONS AND INTERNATIONAL FUNDS TRAINEE

  -Promote Innovation and Development activities in theInstitution Generate opportunities for agreements withAssociates interested in cooperating with theeducational growth of our country-Formulation, planning and execution of cooperativeprojects with other companies and / or international andnational organizations.-Negotiation of framework agreements for national andinternational cooperation to promote participationEnsure the presence of the Institution in forums andmeetings of national and international educationEstablish and maintain permanent relations with themedia, with the public relations and protocol offices ofthe different public and private entities. Show less

• 

  Remax Alliance

  Feb 2017 - Mar 2017

  Sales Assistant

  Support in the realization of sales reports,identifying deviations of budgets andopportunities for improvement- Develop sales and projected goals- Design information management tools- Development of management indicators forcommercial decision-making

• 

  Akron English International

  Jun 2018 - Sept 2018

  ENGLISH CONSULTANT

  Organize the control andmonitoring of students interms of planning,organization, control andevaluation of theteaching-learningprocess- Ensure througheducational work,compliance with theeducational model interms of the sessionagenda

• 

  ASSIST CARD

  Sept 2018 - Dec 2018

  Junior Assistance Coordinator

  Receive telephone calls inEnglish, Spanish andPortuguese to provideassistance to travelersaround the world.- Compilation of customercomplaints and problemsolving- Customer Support

• 

  Manpower

  Jan 2019 - Mar 2020

  Specialist Sourcer

  Recruiting human talent in manufacturing across all the United States of America.Currently working with Bosch.

• 

  TL Advisers

  Aug 2020 - Nov 2020

  English Adviser
• 

  Teleperformance

  Nov 2020 - Apr 2021

  Junior Assistant Customer Service Bilingual

  *Demostrar gran comprensión y uso del idioma inglés.*Demostrar el conocimiento y uso adecuado de los recursos, políticas y procedimientos del departamento de atención al cliente. Responder las llamadas masivas vía teléfono, el chat y correo electrónico. Mantener tiempos de llamada aceptables y de respuesta de correo electrónico, sin dejar de ser amigable e informativo. Recopilación de quejas y solución de problemas. Demostrar sentido de urgencia apropiado para dar respuesta a los clientes. Gestión de reembolsos y devoluciones. Show less

• 

  Staff Boom

  Jun 2021 - Oct 2021

  Customer Service Representative Bilingüe

  *Atender clientes de USA ubicados en el estado de Michigan y California para la seguranza vehicular Aspire insurance.*Cobro de pagos de seguro vehicular.*Asesoramiento de inconvenientes y accidentes vehiculares.*Recopilación de quejas de clientes y resolución de problemas.*Manejo de programas de base de datos.*Gestión de Siniestros.

• 

  Webhelp

  Jan 2022 - Apr 2022

  Customer Service Specialist
• 

  Edge

  Jun 2022 - Dec 2023

  Customer Relations Associate

  Provide consistent, accurate, and timely communication to clients (US-based) through verbal and written correspondenceCall new and existing insureds for claims, quote and bind personal lines policies and retain accounts to deepen relationships with our clientTake information from clients about coverage, exclusions, and exposures; document electronic files accordinglyRespond to clients’ needs by producing binders, certificates, policies, and other related itemsMaintain client files in our Agency Management System for processing all transactionsProcess daily incoming mail, emails, voice mails, and faxesFollow up to ensure timely responsesRenew policies by agency standardsMaintain client files accurately and consistently document conversationsAdhering to all other automation proceduresHandle cancellations with care, saving all accounts possible with adherence to E&O guidelines Show less

• 

  JMJ Insurance

  Sept 2022 - Jun 2024

  Virtual Insurance Assistance
• 

  Resistone Microcemento

  Jun 2024 - now

  International Client Manager