Dexter Raphael SFP, FMP

Experience

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  Saint Mary's Hospital

  Mar 2004 - Aug 2011

  Personal Assistant / Administrative Assistant

  Acted as the Personal Assistant / Administrative Assistant to a Psychotherapist employed at Saint Mary's Hospital For Children.Responsibilities Included:• Proofread, transcribed and formatted patient notes into hospital required format.• Self-taught the Homeworks program (EMR); created a procedures manual for the operation of Homeworks program that was adopted by other Psychotherapist and their assistants to learn how to navigate it. • Researched new forms of treatment on behalf of psychotherapist to keep her up to date on latest practices.• Organized and maintained files regarding patient treatments and hospital correspondences.• Intensive calendar management; organizing patient session schedules to meet individual targeted therapy goals. Show less

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  State University of New York Maritime College

  Apr 2004 - Nov 2011

  Palaemon Macrodactylus Project Volunteer Research Assistant

  • Collected salinity and water temperature data from multiple depths of the Long Island Sound. • Recorded species composition of a long term data series project using kilitraps and ichthyoplankton nets.• Extensive data entry and reviewing of study entries.• Recorded data from collected samples within a laboratory setting.• Related Publication: Barbara E. Warkentine, Joseph W. Rachlin. The First Record of Palaemon macrodactylus (Oriental Shrimp) from the Eastern Coast of North America. Northeastern Naturalist March 2010: Vol. 17, Issue 1, pg(s) 91-102 doi: 10.1656/045.017.0107 Show less

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  Vector Marketing

  Apr 2005 - Jan 2006

  Branch Manager Candidate/Advanced Sales Representative

  Advanced Sales Representatives assist in interviews with applicants, recruitment, reviewing performances with new applicants and assisting the District or Branch Manager with meetings and workshops.In addition, Advanced Sales Representatives are expected to maintain consistent personal sales and set a leadership example for people in their office.Branch Manager Candidates are trained to assume the role of a Branch Manager which include but are not limited to:- Reviewing their assigned territory and arranging office location and space.- Establishing a business plan and relationships with local merchants.- Devising and implementing advertising and sales management strategies.- Interviewing, training, and developing an active sales force. Show less

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  Wildlife Conservation Society

  Apr 2007 - Sept 2007

  Volunteer - New York Aquarium

  I had the immense pleasure of working within both the Seacliffs & Training Departments alongside wonderful a staff. Primary responsibilities included:• Preparing diets for the various animals, monitoring their daily calorie intake and assisting with nutrient administration.• Assisted the team in caring for a pregnant walrus, monitoring her health status and providing optimal conditions for the subsequent live birth that would occur.• Facility maintenance.• Monitoring animals in simulated natural habitats.• Training as a Keeper in daily care/maintenance of animals.• Assisted in training and daily shows in the New York Aquariums Aquatheater Show less

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  Brookstone

  Aug 2010 - Sept 2017

  Assistant Manager / Port Authority Issuing Officer

  • Provided administrative support to corporate partners and the store manager, including expenses, domestic travel, handling information request, calendar management, securing TSA clearance passes, phones, etc. • Monitored and reported on business forecast, sales reports and other financial statements; identify and acting upon sales trends.• Complied with all safety, security, procedural and quality standards established by the company, clients and regulatory authorities.• Responsible for controlling payroll and assisted with controlling of overhead expenditures.• Onsite point of contact for IT troubleshooting.• Frequent use of Excel, including both charts and data cleaning.• Applied loss prevention techniques to minimize internal and external theft by eighty percent within a two year period.• Onboarded new employees, acquired security badges and planned staff development through tailored training programs.• Created an administrative procedures manual that continues to be used for new hires. Show less

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  Hofstra University

  Jun 2017 - Mar 2022

  Jamaica Bay Diamondback Terrapin Project Senior Research Assistant

  • Assisting in performing the first complete terrapin population assessment within the Jamaica Bay Wildlife Refuge in the wake of the damage caused by Hurricane Sandy.• Providing assistance with laboratory and field studies.• Identifying biotic and abiotic factors that determine the size and health of the Jamaica Bay terrapin population.• Applying passive integrated transponder tags to captured terrapins before releasing them back into their habitat.• Collecting measurement data along with fecal and blood samples from terrapin specimens.• Setting and retrieving terrapin traps via boat out in the marshes of Jamaica Bay.• Training new volunteers on field study procedures, capturing and handling of terrapin specimens.• Assisting with habitat restoration projects in conjuncture with NYC Parks & Recs and the American Littoral Society. Show less

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  Davey Resource Group, Inc

  Aug 2018 - Mar 2019

  Inventory Arborist Technician

  - Working with a team to provide services and solutions needed to efficiently manage trees to government, commercial and not for profit clients. - Inspecting trees and other vegetation to recognize common defects. - Identifying and measuring local tree species. - Knowledge of typical tree growth rates and indicators of common diseases and pest infestations. - Collecting data of host trees of the invasive Asian Longhorned Beetle in affected areas utilizing GIS mapping software.- Aiding the USDA in the Asian Longhorned Beetle Cooperative Eradication Program. Show less

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  Jamaica Bay-Rockaway Parks Conservancy, Inc.

  Sept 2019 - Mar 2021

  Progam Assistant

  • Assisted in the city commissioned establishment of a living habitat within Frank M Charles Memorial Park. • Strived to expand public access, enhance cultural resources, increase recreation and educational opportunities. • Engaged volunteers and local communities to aid in conservation efforts; training them on best horticultural practices. • Planted native trees, shrubs and perennials throughout the boroughs to encourage the influx of native wildlife and ensure the long-term sustainability of parklands.• Assisted with habitat restoration projects in conjuncture with various organizations including National Park Services, NYC Parks & Recs and the American Littoral Society Show less

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  Robert Half

  Dec 2019 - Mar 2020

  Facilities Assistant, Events Vendor Partner

  Working as a representative of both Robert Half and JLL at a Major Tech Company.• Responded to all event request in a timely manner, ensuring Key Performance Indicator compliance and excellent customer service. • Managed facilities events operation for as many as 30 events per week in meeting and event spaces across multiple buildings. • Communicated proactively, accurately and impeccably both verbally and in writing. • Proactively developed and managed client relationships, ensuring expected service levels are achieved or exceeded.• Participated in the individual performance management program, and personal development planning.• Acted as an ambassador for Robert Half and JLL by behaving consistently with cultural and ethical requirements. Show less

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  JLL

  Mar 2020 - now

  Primary Roles: Client Services Supervisor; Co-Webmaster of NYC/NJ- Ensuring our NYC/NJ based websites are functional, user friendly and consistently updated through regular maintenance.- Managing a team of receptionists across four buildings; ensuring they comply with company guidelines and offer the highest quality of service.- Scouting / onboarding talented individuals who can positively add to the company's diverse pool of skills and knowledge.- Individually tailoring developmental plans for staff to aid in their continued growth; creating opportunities for their enrichment and exposure to other service lines.- Responding to all reception service requests in a timely manner, assuring Key Performance Indicator (KPI) compliance and excellent customer service. - Preparing daily work schedules to address business needs and maintaining track of budgets according to company guidelines.- Communicating proactively, accurately and impeccably both verbally and in writing. - Proactively developed and managed client relationships, ensuring expected service levels are achieved or exceeded.- Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements.Secondary Roles: Finance Coordinator; Ambius / Blondies Vendor Manager; Chairperson of the Volunteer Every Year (VEY) Program, Connection Project Workstream Member- Assisted in the processing of purchase orders, accruals and invoices across multiple site locations.- Proactively created an invoice standard operating procedure which has become standardized training material across NYC.- Connection Project - Diversity & Inclusion Workstream resource pillar member and playbook editor; ensuring D&I initiatives across global account. - Overhauled the VEY Database system and created a VEY Spotlight Segment for the Connection Project Monthly Newsletter. - Performed walkthroughs across five campuses to ensure the health and maintenance of plant life supplied by Ambius and Blondies vendors. Show less Primary Roles: Facilities Assistant, Events Vendor Partner; Co-Webmaster of NYC/NJ - Ensuring our NYC/NJ based websites are functional, user friendly and consistently updated through regular maintenance.- Worked collaboratively to manage the NYC Personal Belongings Pickup Program; coordinating the collection of belongings for several thousand employees. - Assisted in the first day of business preparations for the Hudson facilities; including mapping room setup configurations.- Coached event coordinators on best practices for preparing event spaces, building relationships and calendar management.- Responded to all event requests in a timely manner, assuring Key Performance Indicator (KPI) compliance and excellent customer service. - Managed facilities events operation for as many as 60 events per week in meeting and event spaces across multiple buildings. - Communicated proactively, accurately and impeccably both verbally and in writing. - Proactively developed and managed client relationships, ensuring expected service levels are achieved or exceeded.- Participated in the individual performance management program and personal development planning.- Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements.Secondary Roles: Finance Coordinator; Ambius Vendor Manager; Chairperson of the Volunteer Every Year (VEY) Program- Assisted in the processing of purchase orders, accruals and invoices across multiple site locations.- Proactively created an invoice standard operating procedure which has become standardized training material across NYC.- Connection Project - Diversity & Inclusion Workstream resource pillar member and playbook editor; ensuring D&I initiatives across global account. - Overhauled the VEY Database system and created a VEY Spotlight Segment for the Connection Project Monthly Newsletter. - Performed walkthroughs across five campuses to ensure the health and maintenance of plant life supplied by Ambius. Show less

  • Assistant Facilities Manager

    Dec 2024 - now

  • Client Services Supervisor

    Dec 2022 - Jan 2025

  • Facilities Assistant, Events Vendor Partner

    Mar 2020 - Jan 2023