Deep Enrich
Aathavan S
Technical Support Engineer
375 followers
Chennai, Tamil Nadu, India
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About me
Technical Support Engineer @ MX
Education
SMBM MATRIC HIGHER SECONDARY SCHOOL
-Sri Ramakrishna Institute of Technology
2012 - 2016Bachelor of Engineering (B.E.) Civil Engineering
Alagappa University,Directorate of Distance Education
2019 - 2021Postgraduate Degree Marketing/Marketing Management, General
Experience
Pando
Mar 2022 - Jun 2024Technical Support Engineer*Technical Account Manager, I have been solutioning and working in tandem with 10+ Enterprise accounts.*Escalated issues and worked closely with our engineering and integration team for resolution. Carried out API testing and verified the data accuracy in MongoDB.*Handled incoming cases through various channels (Emails, Phone & Ticketing system) and prioritised them accordingly.*Trained customers in the platform basics and provided progressive guidance for user adaptability. Assisted the Account Management team in potential upselling opportunities to customers.*Provided customer feedback to the product management team, aiding them in uncovering valuable insights for the product roadmap.*Responsible for the collation of key metrics/data points to enable reporting and analysis of customer satisfaction. Show less
MX
Jun 2024 - nowTechnical Support Specialist
Licenses & Certifications
- View certificate
HTML Essential Training
LinkedInFeb 2022
Languages
- enEnglish
- taTamil
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