Colin J Bell

Experience

• 

  Allsports Ltd

  Jul 1996 - Sept 1999

  Sales Associate

  Responsibilities included general cash handling, stock control and providing the consumer with various sports and fitness goods for purchase. Received “Weekend salesman of the year” 1997 for my area.

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  MGt

  Jun 2000 - Sept 2000

  Customer Services (registration),

  Responsibilities included inputting and retrieving consumer data from numerous databases. Involved dual use of telephone registration to computer database and general customer service.

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  Tesco PLC

  Jul 2001 - Feb 2003

  Responsible for the serving of meat and dairy produce to the general public. Includes responsibility for stock control, enquiries and regular duties of maintaining health and safety and the practices of COSHH. Responsible for processing purchases from consumers and substantial cash handling with general customer service liasing. Achieved 100% reality research and received three values awards for outstanding customer service.

  • Delicatessen Assistant

    Nov 2002 - Feb 2003

  • Checkout Operator

    Jul 2001 - Nov 2002
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  Telewest Communications

  Feb 2003 - Dec 2006

  Broadband Consultant

  Mainly tele-sales based role with some consumer facing aspects. Selling communication based products including telephone, digital television and broadband to the general public. The role encompassed both sales to existing consumers and the acquisition of new consumers to the company. Highly competitive environment with self-motivation and a desire to succeed essential as commission based. Consistently achieving 150% plus of target.

• 

  Virgin Media

  Dec 2006 - Mar 2013

  Customer Loyalty Executive

  I was employed in a role that worked primarily as a front line outbound-calling communications and retentions team with Virgin Mobile. This heavily sales and commission based role comes with high pressure, required KPI’s and set targets. The purpose of the call is to re-contract existing customers who may be coming to the end of their contracted term with Virgin Mobile. The role requires both strong selling skills but also key listening skills in making sure I am fulfilling both the customers and business needs. I regularly achieve well over my 120% target ratio and customer satisfaction scores. I was recently seconded to inbound retentions where I overachieved on my target at 130% plus achieved 100% Voice of the Customer feedback for the allotted 3 month period. Show less

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  SMA Vehicle Remarketing

  Mar 2013 - Apr 2016

  Account Manager
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  British Car Auctions

  Apr 2016 - Jul 2019

  Account Manager/Sales

  Responsible for proactively managing the procurement, transport, onsite management and sale of vehicles through the site. Actively managed upwards of 2000 vehicles a month, primarily responsible for the Peter Vardy and Arnold Clark Group vehicles on site at BCA Kinross.

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  Astrak UK

  Sept 2019 - Aug 2023

  Managing various social media, marketing, design and print elements across multiple platforms within the Astrak Group and it’s partner organisations. Reponsible for designing, producing and scheduling social media imagery, copy, printed literature and merchandise group wide, simultaneously ensuring positive and consistent promotion of the brand through multiple channels of communication. Proactively contacting prospective and existing customers to highlight and promote Astrak’s rapidly growing product portfolio. Primarily outbound calling mixed with elements of account management and F2F B2C and B2B elements. The ultimate goal to is increase customer awareness while maximising on a positive customer experience and delivering on Astrak brand values with every transaction. Primarily inbound sales with an element of F2F customer interaction. Ensuring at every contact point our customer is provided with the correct product delivering an excellent transactional experience and exceeding on client expectations.

  • Assistant Marketing Manager

    Oct 2022 - Aug 2023

  • External Sales Astrak Uk

    Feb 2020 - Oct 2022

  • Internal Sales Astrak Uk

    Sept 2019 - Feb 2020
• 

  Thunderstone Design

  Aug 2023 - Nov 2023

  Lead Designer

  Specialising in graphic design, marketing and social media management, my role incorporates logo design, brand development social media marketing and photographic solutions. I present and produce efficient and effective project solutions that meet and exceed client needs.

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  Astrak UK

  Oct 2023 - now

  Outbound Telesales Executive