Sarah Baker

Experience

• 

  The Oaks Group

  Apr 2010 - Aug 2011

  Guest Service Agent

  o Customer service and Concierge services o Conferencing and event co-ordinationo OH&S Chair person Inc reviews and reports o Taking sales calls and Taking bookings o Generating and tracking reports o Greeting and communicating with guesto Carrying out bookings made through other agentso Using the intranet and outlook to create bookings o Handling finances including banking o Working with Sihot, Hirum and POS systemso Housekeeping duties such as clean and checking roomso Porter duties o Maintenance duties such as repair and patch work.o Providing quotes o Complaints handling and resolutions o Business reports on occupancy and room rateso Taking room service orders and delivery of room serviceo Checking payments and postings o Using the Mantra steps to take booking and check guest in and outo Using daily logs to communicate between shifts as well as handover times Show less

• 

  Mantra Group

  Aug 2011 - Jun 2013

  Guest Service Agent

  day to day operations, reservations, guest services

• 

  Bells at Killcare Boutique Hotel, Restaurant & Spa

  Jun 2013 - Nov 2013

  Front Office Manager

  Office manager, reservations, team management, occupancy manager, revenue control

• 

  Accor

  Dec 2013 - Apr 2017

  Groups booking/ rates Duty manager, loyalty ambassador

  • Groups Reservation Coordinator

    Mar 2015 - Apr 2017

  • Assistant Manager

    Dec 2013 - Apr 2015
• 

  Bay Audiology

  Sept 2017 - Jul 2019

  Customer Service Representative
• 

  Evolution Support Services

  Jun 2019 - Oct 2020

  Rostering coordinator
• 

  Specsavers

  Oct 2020 - now

  Optical Assistant