Moe Borhot

Experience

• 

  Kelly Services

  Jan 2010 - Mar 2012

  IBM Desktop Technician
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  IBM

  Jan 2010 - Mar 2012

  IMAC & Desktop Support
• 

  Prosource.it

  Jan 2010 - Jan 2010

  Desktop Support
• 

  Sanjel Canada Ltd.

  May 2012 - May 2015

  IT Service Desk Analyst

   - Provided end-users with a first point of contact in order to identify, triage and resolve technical problems for end-users and when required, re-direct technical problems to other appropriate Information Systems staff - Professionally responded to telephone calls, emails and personnel requests for technical support and track and monitor open problems to ensure service level standards are met - Provided general user training and support on any installed (in-house developed as well as off the shelf) applications - Ensured all desktop hardware, software and components are properly installed and configured on each workstation - Ensured procedural documentation were current for all new installs, updates, contact information and other system related events - Responded to questions from callers and walk-ins, remotely assist staff with technological problems in the field and help clients in the office - Learned fundamental operations of commonly used software, hardware and other equipment - Developed help desk standards for operating procedures and accurately log all help desk incidents using calltracking software - Ensured timely escalation of problems by documenting actions taken Show less

• 

  Procom

  Sept 2016 - Feb 2017

  IT Consultant
• 

  Compugen Inc

  Sept 2017 - now

  • Technical Support Representative

    Sept 2017 - now

  • Technical Support Representative

    Sept 2017 - Mar 2018
• 

  Precision Drilling

  Mar 2018 - Jun 2018

  IT Service Desk Analyst