Moe Borhot

Moe Borhot

IBM Desktop Technician

Followers of Moe Borhot361 followers
location of Moe BorhotCalgary, Alberta, Canada

Connect with Moe Borhot to Send Message

Connect

Connect with Moe Borhot to Send Message

Connect
  • Timeline

  • About me

    Technical Support Representative at Compugen Inc

  • Education

    • SAIT

      -
  • Experience

    • Kelly Services

      Jan 2010 - Mar 2012
      IBM Desktop Technician
    • IBM

      Jan 2010 - Mar 2012
      IMAC & Desktop Support
    • Prosource.it

      Jan 2010 - Jan 2010
      Desktop Support
    • Sanjel Canada Ltd.

      May 2012 - May 2015
      IT Service Desk Analyst

       - Provided end-users with a first point of contact in order to identify, triage and resolve technical problems for end-users and when required, re-direct technical problems to other appropriate Information Systems staff - Professionally responded to telephone calls, emails and personnel requests for technical support and track and monitor open problems to ensure service level standards are met - Provided general user training and support on any installed (in-house developed as well as off the shelf) applications - Ensured all desktop hardware, software and components are properly installed and configured on each workstation - Ensured procedural documentation were current for all new installs, updates, contact information and other system related events - Responded to questions from callers and walk-ins, remotely assist staff with technological problems in the field and help clients in the office - Learned fundamental operations of commonly used software, hardware and other equipment - Developed help desk standards for operating procedures and accurately log all help desk incidents using calltracking software - Ensured timely escalation of problems by documenting actions taken Show less

    • Procom

      Sept 2016 - Feb 2017
      IT Consultant
    • Compugen Inc

      Sept 2017 - now
      • Technical Support Representative

        Sept 2017 - now
      • Technical Support Representative

        Sept 2017 - Mar 2018
    • Precision Drilling

      Mar 2018 - Jun 2018
      IT Service Desk Analyst
  • Licenses & Certifications

    • Microsoft Specialist: Enterprise Desktop Support Technician

      Microsoft
      Dec 2015
    • MCSA: Windows 7

      Microsoft
      Jan 2013
      View certificate certificate
    • MCTS: Windows 7, Configuration

      Microsoft
      Jan 2013
      View certificate certificate
    • MCITP: Enterprise Desktop Support Technician on Windows 7

      Microsoft
      Jan 2013
      View certificate certificate
    • Microsoft Specialist: Windows 7, Configuring

      Microsoft
      Dec 2015
    • MCPS: Microsoft Certified Professional

      Microsoft
      Nov 2012
      View certificate certificate
    • ITIL® Foundation Certificate in IT Service Management

      EXIN
      Feb 2014