Josée Bidal Thibault (she/her)

Experience

• 

  Bell Canada

  May 2000 - Jun 2008

  • Provided guidance and direction to various internal departments in the areas of regulatory and privacy obligations, including business unit managers and a team of about 50 front-line employees. Provided leadership and guidance to regulatory research associates. • Conducted research and helped draft applications and responses for a variety of regulatory telecom proceedings. • Responded to escalated complaints and allegations of non-compliance with regulatory and privacy obligations, liaising with regulators such as CRTC and Office of the Privacy Commissioner of Canada. Liaised with the offices of various elected officials in the context of constituent telecom complaints.• Reviewed and updated internal complaint handling procedures to ensure an effective and responsive process. Show less

  • Manager, Regulatory Affairs

    May 2004 - Jun 2008

  • Consumer Markets

    May 2000 - May 2004
• 

  Commission for Complaints for Telecom-television Services

  Jun 2008 - now

  • Established and oversaw CCTS’ complaint-handling procedures such as early resolution techniques, investigation processes including gathering and assessing evidence, report writing, and developing recommendations and remedies. • Actively managed the strategic HR function, including compensation policies, performance management, employee relations and the recruitment and training of key staff to ensure the delivery of a fair, unbiased and effective complaints process. • Created and oversaw the service provider sign-up process and liaised with services providers and the CRTC on matters of non-compliance with regulatory obligations. Participated in a variety of CRTC proceedings. Show less

  • Assistant Commissioner, Operations and Business Services

    Jan 2014 - now

  • Director, Inquiries and Complaints

    Jun 2008 - Oct 2014