George Palma

George Palma

Customer Service Representative

Followers of George Palma50 followers
location of George PalmaQueens, New York, United States

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  • Timeline

  • About me

    Field Service Engineer

  • Education

    • DeVry Institute of Technology

      2001 - 2004
      Bachelor's degree Electronic and Computer Technology
  • Experience

    • HSBC Global Banking and Markets

      Jan 2007 - Feb 2008
      Customer Service Representative

      • Accepted and processed deposits, payments, and other transactions.• Balanced large amounts of currency and transactions at the end of every shift.• Assisted branch office management in initiating new business.

    • Hatzel and Buehler, Inc

      Feb 2008 - Mar 2010
      Estimator

      ● Consult with clients, vendors, personnel in other departments to discuss andformulate estimates and resolve issues.● Proficient in lighting and electrical takeoffs.● Accubid Education & Training Program accomplished.● Read and interpreted work from plans, diagrams, and sketches.

    • Citizens Choice Energy

      Jan 2011 - Jan 2012

      ● Developed and led a team in recovering invalid accounts.● Developed business plans and sales strategy for the marketing that ensuresachievement of company sales, goals and profitability.● Resolved customer disputes and insured customer satisfaction.

      • Door to Store Manager / Quality Control

        Jan 2011 - Jan 2012
      • Door to Store Manager / Quality Control

        Jan 2011 - Jan 2012
    • Pitney Bowes

      May 2012 - Apr 2022
      Field Engineer

      •Service and inspect mailing, folders, inserters, ink solutions, printers and mobile device recycling equipment. (ex; DM, Send Pro, Sure Feed, RIS, Canon, Xerox, and ECO ATM)•Installed new equipment and explained operation and routine maintenance to customers to ensure optimal use and performance.•Diagnose and perform mechanical and electrical repairs. Maintain accurate inventory.•Work independently with minimal direction. Commute to multiple jobsites.

    • Best Products Sales & Service, Inc

      Feb 2022 - now
      Field Services Engineer

      •Service and inspect Currency equipment. (ex; Hyosung ATMs, Genmega ATMs, Cassida current counters, Talaris Mach Coin Counters, Atec LTA Teller Cash Recyclers, and Maverick MX-3 Touch Check Encoders)•Installed new equipment and explained operation and routine maintenance to customers to ensure optimal use and performance.•Diagnose and perform mechanical and electrical repairs. Maintain accurate inventory.•Work independently with minimal direction. Commute to multiple jobsites.

  • Licenses & Certifications