
George Palma
Customer Service Representative

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About me
Field Service Engineer
Education

DeVry Institute of Technology
2001 - 2004Bachelor's degree Electronic and Computer Technology
Experience

HSBC Global Banking and Markets
Jan 2007 - Feb 2008Customer Service Representative• Accepted and processed deposits, payments, and other transactions.• Balanced large amounts of currency and transactions at the end of every shift.• Assisted branch office management in initiating new business.

Hatzel and Buehler, Inc
Feb 2008 - Mar 2010Estimator● Consult with clients, vendors, personnel in other departments to discuss andformulate estimates and resolve issues.● Proficient in lighting and electrical takeoffs.● Accubid Education & Training Program accomplished.● Read and interpreted work from plans, diagrams, and sketches.

Citizens Choice Energy
Jan 2011 - Jan 2012● Developed and led a team in recovering invalid accounts.● Developed business plans and sales strategy for the marketing that ensuresachievement of company sales, goals and profitability.● Resolved customer disputes and insured customer satisfaction.
Door to Store Manager / Quality Control
Jan 2011 - Jan 2012Door to Store Manager / Quality Control
Jan 2011 - Jan 2012

Pitney Bowes
May 2012 - Apr 2022Field Engineer•Service and inspect mailing, folders, inserters, ink solutions, printers and mobile device recycling equipment. (ex; DM, Send Pro, Sure Feed, RIS, Canon, Xerox, and ECO ATM)•Installed new equipment and explained operation and routine maintenance to customers to ensure optimal use and performance.•Diagnose and perform mechanical and electrical repairs. Maintain accurate inventory.•Work independently with minimal direction. Commute to multiple jobsites.

Best Products Sales & Service, Inc
Feb 2022 - nowField Services Engineer•Service and inspect Currency equipment. (ex; Hyosung ATMs, Genmega ATMs, Cassida current counters, Talaris Mach Coin Counters, Atec LTA Teller Cash Recyclers, and Maverick MX-3 Touch Check Encoders)•Installed new equipment and explained operation and routine maintenance to customers to ensure optimal use and performance.•Diagnose and perform mechanical and electrical repairs. Maintain accurate inventory.•Work independently with minimal direction. Commute to multiple jobsites.
Licenses & Certifications
- View certificate

Listening to Customers
LinkedInJun 2021 - View certificate

CompTIA A (2009 edition)
CompTIAMar 2010 - View certificate

15 Secrets Successful People Know about Time Management (getAbstract Summary)
LinkedInAug 2021 - View certificate

Customer Service in the Field
Lynda.comAug 2018 - View certificate

Consulting Foundations: The Concept of Value
LinkedInJun 2019 - View certificate

Learning Office 365 (Microsoft 365)
LinkedInAug 2021 - View certificate

CompTIA Network (2009 edition)
CompTIANov 2010 - View certificate

Learning Cloud Computing: Networking
LinkedInMar 2020
Languages
- enEnglish
- spSpanish
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