Shawna Cole - Carrier

Experience

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  Fallen Angel

  Feb 2002 - Jun 2004

  Retail Manager

  Created and fully executed six fashion shows, which included creation and distribution of all print advertisingAttended several trade shows and conferences, including overall buying for the storeVisual presentation and modification of inventory to increase sales Built strong relationships with customers, community, and staffExpanded our customer market through networking and promotionOrdered, received and processed inventory

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  Claire's Inc.

  Feb 2004 - Oct 2007

  Retail Manager

  Started as Sales Associate and moved up to Manager within 1 yearTop store in the district for visual merchandising and presentation, Responsible for the supervision and management of all store activities to maximize sales goalsProvide excellent customer service and sales abilitySelect, train, develop, discipline, supervise, and retain qualified employees Promoted to Store Manager Trainer for the district in February of 2006

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  Vanity (clothing)

  Oct 2007 - Apr 2010

  Store Sales Manager

  Top store in district for denim sales increase 02/10Marketing Participation award 2009-2010 from Flatiron CrossingExemplary Customer Service Award from Durango Mall 01/09 Vanity V.I.P. top seller award 2008-2009Lead and moderate weekly conference calls for Asst. Managers for the districtTraveled to help merchandise new store openings and assist in inventoriesImplement and train visual merchandising beyond expectationsMeet company standards in payroll and shrink controlSurpass sales goals, lead by example, look for constant ways of improvementQuotes from Last Performance Review :"Continually runs her (Vanity) store with flawless execution; positively supporting the store visit process at all times""Shawna's store always models company standards in Visual, LP, and Operations""Always sees opportunities through a unique angle, and is exceedingly creative." "Shawna demonstrates an excellent ability in prioritizing of tasks" Show less

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  GUESS?, Inc.

  Apr 2010 - Oct 2010

  Store Co-Manager/Visual Manager

  Responsible for selling floor leadership, meet and exceed sales goals and conversionNetwork, recruit, develop, and retain high quality staffDeliver positive customer experience through visual merchandising, training, delegation, and coachingSeasonal planning for visual, product tasks, and trainingScheduling the master calendar and oversee execution of floor sets to ensure store meets deadlinesTraining of visual specialist, through workshops, coaching and review of product reports.Ensure excellent customer service experience proven by increased sales and conversionHigh traffic, Top Door store Show less

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  Forever 21

  Oct 2010 - Jan 2014

  Store Manager

  Manage a team of 55+ employeesIncreased YTD ADS and UPT consistently for past 3 years Decreased payroll spending by 25%Promoted from $5Million to $7.5 Million volume store 2012Promoted from $2 Million to $5Million volume store 2011increased sales in a down economyConsistently top 10 in company for KPI'sTraining, delegating and empowering my team, lead by exampleCreate a positive work environment and culture for my teamEnsure great customer service and constant coaching to always improveStrong emphasis on Visual merchandising and training to maintain standardsRecruit and retain a high energy, sales motivated team Show less

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  Focus Corp.

  Jan 2014 - Jun 2014

  Operations Manager

  Increased sales volume by 80%, ADS by $4.30, UPT by .43, consistently #1 store in the district for sales increase and volume.Increased traffic by 43% through marketing and promotional efforts as well as partnership with Downtown Denver Association.Responsible for all HR duties including, interviewing, hiring, training, coaching, and completing all paperwork. Interviewed, hired, trained, and scheduled staff for 3 Super Bowl Headquarters stores.Assisted the buying department with ordering the appropriate merchandise by analyzing and tracking market trends and behaviors.Oversaw inventory and office supply purchases, conducted store inventories once per quarter Show less

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  TGS Management (The Green Solution)

  Feb 2015 - Sept 2015

  Retail Sales/ Patient Consultant

  Provide concierge level service in high volume store, serving 300-500 customers per day.Execute excellent, compassionate, and accurate patient services, including all cash transactions.Utilizes well-versed product knowledge.Attention to detail, solution oriented, team player, accurate processing and inventory control.Patient check-in, call ahead, online orders, tours, merchandising, new member benefits.Key Badge holder, Notary, MJ Freeway, Motaworks, METRC

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  Santé Denver

  Apr 2016 - Feb 2017

  Recreational / Medical (Duel) Cannabis Dispensary Manager

  General Manager, Oversee all store operations. Set at ambitious goals and achieve desired results through team building and leadership. Ensure Compliance on all levels. Seasonal sales planning & purchasing, Vendor relations. Inventory Management and Compliance, MJ Freeway proficient, Metrc certified. All print advertising, marketing, and promotions. Provide Exceptional customer service, and sales proven by increases in every Key performance indicator. Merchandising, maximizing sales and visual impact. Responsible and accountable for store P&L and controllable expenses. Show less

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  Kind Enterprises

  Feb 2017 - Aug 2017

  Cultivation Facility Compliance Manager

  Ensure compliance through out entire facility. Metrc administration. Inventory audit and reconcilliation, Order fulfillment, Accounts Payable, Training and Development, Problem Solving, Develop and adjust SOP's.

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  Ardent Advisor

  Sept 2017 - now

  Community Relations Specialist

  Dedicated Business Consultant with expertise in business management, human resources, and ensuring profitability. Proven track record in navigating regulatory compliance and optimizing profit & loss. Adept at developing strategic solutions for business challenges.Engaged in dynamic Experiential Marketing, adept Fundraising, meticulous Event Planning, and flawless Execution. Proven excellence in Community Outreach, impactful Advocacy, and Educational initiatives. Proficient in Sales, Marketing, and Communications. Collaborated closely with the Veteran Community and American Legion, championing positive change and progression. Demonstrated success in raising nearly $50k for outreach programs benefiting the Veteran Community. Show less

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  Florida Department of Economic Opportunity

  May 2020 - Jan 2021

  Customer Service Representative

  Answer inbound calls, verify identity, answer questions and help guide them through the complex process of the unemployment program. Identify and report fraud. Take detailed notes about the conversation. Ability to work independently. Analysis of data and effectively problem solve.Consistently ranking in top 10% on inbound call volume. Able to successfully Navigate a complex system and help solve problems as well as add valuable feedback to aid in the companies future successes.

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  Hospice Of Havasu

  Dec 2021 - Mar 2022

  Executive Assistant

  •Assist the Executive Director with maintaining a calendar of events, scheduling meetings, setting upappointments, preparing board agendas and other duties as requested. • Prepare board binders and board meeting packets in a timely manner•Provide administrative support to the Board of Directors that includes setting up the board room, attending scheduled meetings, and taking minutes• Manage and process state and federal licensing renewals for the organization in an accurate and timelymanner•Perform complex, general office and clerical procedures utilizing technological systems such as thoseavailable in Microsoft Office• Manage files, documents and records in an organized secured manner•Provide procedures to maintain records, reports and statistical information for the purpose of gatheringdata for analysis• Manage correspondence and documents in a confidential manner Update, maintain and track contracts for providers• Collaborate effectively as part of a team to establish and maintain cooperative working relationships Show less

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  Havasu Landing Resort & Casino

  Jun 2022 - Sept 2022

  Count Team & Cashier

  • Handled large amounts of money responsibly while verifying each transaction before completion.• Assist in the daily clearance of slot machines, table games, and ATM machines Wrapping of coins and soft count in an efficient and secure manner in accordance with MICS and thepolicies and procedures of the Casino.•The ensuring that the counting and wrapping machine equipment is in working order and attend to paper jams•Where necessary and assuming joint responsibility for the assets accounted for during the count until it has been signed over. Show less

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  Telesis Preparatory Academy

  Nov 2022 - Jun 2023

  Substitute Teacher

  Successfully assumed the role of the teacher during absences, maintaining an engaging and focused classroom.Managed classroom activities, ensuring students remained on task, and provided detailed notes for feedback to the regular teacher.Effectively communicated daily activities to the regular teacher, ensuring a smooth transition in the learning process.Acted as a caring adult figure, offering unwavering support and encouragement to students.

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  420 Bay St. Louis Medical Dispensary

  Sept 2023 - Feb 2024

  Metrc Administrator

  • Orchestrated seamless inventory management processes using Metrc, ensuring accuracy and compliance. • Implemented strategic protocols to streamline inventory workflows, resulting in an increase in efficiency. • Collaborated cross-functionally to execute successful inventory audits, maintaining regulatory compliance. • Revitalized brand identity by crafting a fresh business card and innovative marketing materials. • Manage inventory reception, product pricing, and Cost of Goods Sold (COGS) with a keen focus on reporting. Make necessary adjustments, and if required, meticulously edit receipts. Conduct a comprehensive cleanup of Metrc data, addressing any discrepancies left by previous employees, and perform detailed data analysis and corrections. • Ensure strict adherence to compliant standard operating procedures for inventory replenishment. Implement a streamlined process utilizing barcodes in-store to minimize errors during sales transactions. Establish effective communication channels with Metrc, MD DOR, and ABC Permitting. • Generate monthly reports to track and analyze performance metrics. Additionally, take charge of creating packages and managing transfers seamlessly. Show less

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  Kelly Education

  Sept 2023 - now

  Substitute Teacher

  Follow provided lesson plans and instructions to ensure a seamless continuation of the learning process.Establish and maintain a conducive learning environmentManage classroom behavior and encourage student engagementPresent subject matter in an engaging and comprehensible manner, catering to diverse learning styles and abilities.Provide assistance and support to students in understanding and completing assignments.Maintain open and effective communication with school staff, leaving detailed notes for the regular teacher about the day's activities.Adapt to different grade levels, subjects, and school environments as needed. Show less

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  Magnolia High Cultivation

  Mar 2024 - now

  Territory Account Manager

  Client Relationship Management: Developed and maintained strong relationships with key clients, ensuring high levels of satisfaction and retention. Acted as the primary point of contact for client inquiries, issues, and feedback.Account Growth: Identified opportunities for upselling and cross-sellng services.Performance Tracking: Monitored and analyzed account performance metricsProblem Solving: Addressed and resolved client issues and concerns promptly and to the best of my ability within my scope of allowable responsibilities. utilizing strong problem-solving skills to maintain client trust and satisfaction.Key Achievements:Successfully onboarded 30 new clients, contributing to a 292% increase in the client portfolio within 3 months. Promoted to state-wide Territory Rep after 6 months.Successfully secured 20% of the total flower market in the State of Mississippi in the first year of operations. Accounts Receivables, CollectionsLobbying efforts to maximize revenue generation for state while adhering to conservative regulations. Client Relationship ManagementStrategic Account PlanningProject ManagementData Analysis and ReportingNegotiation and SalesCRM Software (Leaflink) Show less