Hope Reyes

Experience

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  Chicago Sports and Spine

  Sept 2014 - Nov 2015

  Front Desk Receptionist

  ● Communicated with patients, insurance representatives, and physicians to ensure that patients were able to efficiently receive necessary care.● Served as a liaison between patients and the billing department regarding billing discrepancies and insurance approval status. ● Maintained patients’ medical charts, databases, and archives while ensuring compliance with HIPAA regulations.● Scheduled patient appointments using the EMR software, eClinicalWorks. ● Collected patient co-payments and recorded transactions.● Called patients a day before to remind them of their appointments.● Informed physicians of patients’ arrivals, delays, or cancellations.● Managed office and medical supply inventories, informed office manager when supply orders needed to be placed. Show less

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  Academic Computing and Communications Center

  Aug 2016 - May 2018

  Client Support Specialist

  ● Responded to client inquiries via telephone, email, and in person, professionally and efficiently. ● Used ticketing system to record each client encounter from problem to resolution.● Provided clients with step by step instructions on how to design and edit their learning management system (Blackboard Learn) page.● Visited clients in their classrooms to resolve issues with technology including desktop computers, laptops, projectors, and printing hardware.● Improved client’s knowledge and capabilities regarding their technology and learning management system pages by providing informational documentation, videos, and live webinars. ● Identified priority calls to ensure that classes would not be interrupted by technology related problems for longer than necessary. ● Directed client inquiries that were not directly related to technology malfunctions to other university departments.Used equipment checkout system to rent out devices, including laptops, wireless presenters, and microphones, to university faculty and staff. Show less

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  Chicago Family Health Center

  Oct 2018 - Jun 2019

  Patient Financial Counselor

  ● Assisted patients with the online application for Medicaid, ensuring that all the information provided was accurate and up to date. ● Completed clinic specific application for patients that qualified for Chicago Family Health Center’s sliding scale program. ● Met with patients to discuss their individual healthcare coverage options and explain the benefits and limitations of each. ● Served as a certified Illinois healthcare marketplace navigator. ● Provided training and guidance to patient service representatives regarding the electronic medical record system and issues with patient insurance. ● Communicated with insurance companies to verify patient eligibility.● Responded to patient questions regarding bills from previous visits. ● Reached out to patients with large balances to ensure receipt of payment for Chicago Family Health Center. ● Set up payment plans for patients with outstanding balances. ● Scheduled patient appointments using the EMR software, NextGen and Athena. ● Adjusted and resubmitted claims to Medicaid insurance companies upon patient acceptance. Show less

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  Northwestern University - The Feinberg School of Medicine

  Jun 2019 - Aug 2019

  Center for Health Equity Transformation Intern

  ● Assisted in planning CHET events including, a book club series based on the novel Hidden Figures by Margot Shetterly, town hall meetings about health equity in Chicago neighborhoods, and health equity by design workshops in which speakers presented on integrating health equity into existing projects on the Northwestern campus. ● Created and managed RSVP links using Google Forms for CHET events.● Created marketing materials, including flyers, for CHET events using Microsoft Publisher and Canva.● Assisted with day-of coordination for CHET events including room setup, troubleshooting technology, welcoming guests and clean up. ● Contributed written pieces to the monthly CHET newsletter using the software MailChimp. ● Wrote and edited posts for the CHET social media pages including, Twitter, Instagram, Facebook, and website. ● Presented research on how the utilization of healthcare and social service programs in the Chicagoland area is impacted by the social and political climate to the Chicago Cancer Health Equity Collaborative summer fellows. ● Assisted with the creation of the Northwestern Health Equity Footprint, an online database of all the health equity related projects across the Northwestern campuses. Show less

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  University of Illinois Chicago

  Nov 2019 - Jan 2023

  ● Coordinate campus visits for school and community groups, communicating with organizers to prepare age-appropriate activities for students. ● Input group visit scheduling information into Slate by Technolutions system.● Invite and coordinate with representatives from other campus departments to present to visiting student groups.● Create and manage group visit request form and information session registration forms in Slate by Technolutions. ● Update the automatic email communications sent out to students, upon registration for events, ensuring that language and policies are accurate.● Manage a group of 30+ undergraduate student tour guides (UIC Student Admissions Ambassadors). ● Create weekly work schedule for student tour guides. ● Plan itineraries and tour routes based on group size, interests, weather, and staff availability. ● Manage preparation of all ADA accommodations for campus visits, including coordinating with American Sign Language interpreters, ensuring wheelchair access, etc.● Assist in planning and hosting on-campus programs for prospective and newly admitted students including, Open House, Preview Days, Firestarter, IGNITE, and Flames Fridays.● Manage the calendar of events for the UIC Visitors Center, including group visits and information sessions. Determining which days of the week would be most beneficial for each type of event. ● Create and approve posts for the UIC Admissions social media pages including Facebook and Instagram. ● Collaborate with colleagues and management to analyze, improve, and implement new recruitment strategies. ● Conduct live presentations about the University of Illinois Chicago and the admissions process to prospective students and their families. ● Advise prospective students on the UIC admissions process via email, Social Intents Live Chat, phone, and Zoom appointments. Show less ● Coordinate campus visits for school and community groups, communicating with group organizers to prepare age appropriate activities for visiting students. ● Present information about the University of Illinois at Chicago and the admissions process to prospective students and their families. ● Assist with managing a group of 40 undergraduate student tour guides (UIC Student CORPS). ● Schedule student tour guides for special request tours hosted by other campus departments. ● Manage preparation of all ADA accommodations for campus visits, including coordinating with American Sign Language interpreters, wheelchair access, PowerPoint presentations with enlarged font, etc.● Invite and coordinate with representatives from other campus departments to present to visiting student groups.● Assist in planning and hosting on-campus programs for prospective and newly admitted students including, Open House, Preview Days, Firestarter, IGNITE, and Flames Fridays.● Collaborate with colleagues and management to analyze, improve, and implement new recruitment strategies. Show less

  • Assistant Director of Recruitment and Outreach

    Oct 2022 - Jan 2023

  • Senior College Recruiter

    Jul 2021 - Jan 2023

  • College Recruiter

    Nov 2019 - Jun 2021
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  College Possible

  Jan 2023 - now

  AmeriCorps Recruitment and Engagement Manager

  • Work to achieve monthly, quarterly, and annual recruitment goals based on organizational needs and funding.• Develop recruiting calendar, goals, and strategies to increase the profile of College Possible Chicago on targeted college campuses in the Midwest and across the country.• Represent College Possible Chicago at career fairs, on-campus recruitment events, and tabling at student centers.• Identify and strengthen college/career center partnerships to raise College Possible Chicago's profile at targeted campuses.• Receive, screen applications, and conduct interviews from interested applicants.• Work with local Marketing/Comms Team on recruitment materials. Research and implement best practices in social media engagement for recruitment purposes.• Design and manage surveys and focus groups related to members' terms of service for creating reports, presentations and making improvements to our AmeriCorps program.• Maintain relationship with Chicago site AmeriCorps alumni; lead and coordinate Chicago site AmeriCorps alum events, create and manage alum monthly newsletter & communication, coordinate Alum Spotlights.• Responsible for the planning and execution of AmeriCorps service days, AmeriCorps appreciation events, annual welcome weeks planning, and events benefiting the Chicago site students and team members. Show less