Jelena Brabenec

Experience

• 

  T-Mobile

  Sept 2011 - Jun 2012

  Agent in Call Center

  • dealing with customers• solving technical and billing problems• creating cases

• 

  T-Mobile

  Jan 2013 - Mar 2014

  Agent in Web Shop

  • contacting clients• selling services and devices• proceeding orders• creating contracts

• 

  HSM informatika

  May 2015 - May 2016

  • presales activities• customer support - phone, email and chat• contacting existing and potential Adobe and LanSchool clients• creating offers and sending them and selling softwares like Adobe CC, CorelDraw suites, LanSchool, etc. • presales activities • participation in creating client database

  • Sales Intern

    Jan 2016 - May 2016

  • Administrative Assistant

    May 2015 - Jan 2016
• 

  ICERTIAS - International Certification Association

  Jul 2016 - Sept 2016

  Junior Market research Analyst

  temporary student job

• 

  CloudSense

  Oct 2016 - Aug 2020

  Functional consultant working on Commerce and Subscriber Management platform build on Salesforce:• implementation of Cloudsense Order Management System for media businesses• integration with Google Ad Manager• building product configurations logic• working on projects for the clients: Spotify, Reed Business Information NL, Reed Business Information UK Analyst that was working on Commerce and Subscriber Management platform build on Salesforce:• building product configurations logic• requirements gathering• installing & configuring CloudSense CPQ products, working with Heroku• working on projects for clients: O2 (Telefonica)

  • Salesforce Functional Consultant

    May 2018 - Aug 2020

  • Analyst

    Oct 2016 - May 2018
• 

  Cognism

  Aug 2020 - Jun 2021

  Salesforce Developer

  Salesforce Developer that was working on:• Solution design and implementation for the finance project - integration between Salesforce and Chargify• involvement in the delivery of Salesforce CPQ and finance project (requirements/analysis/config/testing) • handling internal Salesforce-related requests

• 

  Spotify

  Jul 2021 - Aug 2022

  Salesforce Developer

  Salesforce Developer that was part of SFDC Core team, working on Cloudsense Order Management System and Salesforce CRM by:• implementing new internal features using APEX and LWC• fixing bugs reported by Users• included in analysis and refinements• involved in Release Manager role rotations• involved in support developer rotations

• 

  LeverUP | Salesforce Consulting Partner

  Nov 2022 - Jun 2024

  Salesforce Technical Consultant

  Salesforce Technical Consultant which participated in Salesforce implementation projects, in the industries such as NGO, retail, health, media, etc., mostly working on Salesforce Sales Cloud and Service Cloud by:• participating in design of quality and scalable solutions• implementing OOTB Salesforce functionalities and new custom features using APEX and LWC• fxing bugs reported by Users• supporting colleagues and mentoring• included in the discovery sessions• working with integration Show less