Carlos Cordero

Experience

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  Interamerican University

  Aug 2008 - now

  College Professor

  Teach undergraduate courses for students attempting a degree or certification or seeking to improve their knowledge and career skills. Courses included: Systems Analysis & Design, Programming Logic, Introduction to Computer Systems, Operating Systems for Microcomputers, Computer Diagnostics and Repair, Computer Literacy. Use industry standard materials from actual certification programs.• Develop an instructional plan compliant with college and department standards.• Negotiated the donation of 10 equipment to teach hardware assembly to students.• Achieved student certifications for several software. Show less

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  Vernet, Inc

  May 2011 - Jun 2013

  Computer and Network Technician

  Set up hardware, installed and configured software and drivers, maintained and repaired technology equipment such asrouters and peripheral devices, managed security options and software, performed regular upgrades, troubleshot systemfailures or bugs (Windows and Android-based systems), coordinated maintenance sessions and distributed materials fora company that sold educational software and provided courses to teachers from both public and private schools.• Custodied over 2000 laptops; managed 16 different software.• Prepared hotel training setups for up to 400 participants.• Recognized by the PR Department of Education for flawless training delivery and execution. Show less

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  Pharmpix, Inc

  Oct 2013 - Jun 2015

  Service Desk Administrator, Technical Writer, Software Tester

  Provided technical support to 60+ users, in a PBM under contract by MMM Healthcare. Accountabilities: escalated support calls; installed, updated and maintained the Service Desk and provided software training to end-users.• Maintained various platforms for different purposes (testing software updates and software update deployments) and configured software to custom company specifications as required.• Appointed as Technical Writer to develop manuals and handbooks based on end user needs. - Created manuals for internal and external use based on proprietary pharmacy software. Upgraded and completed existing software manuals to company standards. - Edited and added new manual information to incorporate new software functions. - Translated existing handbooks from English to Spanish. - Developed a 160-page manual for a new inhouse application and call center training.• Selected as Software Tester for two new developments. - Analyzed user stories and used cases/requirements for validity and feasibility. - Performed alpha and beta tests for proprietary pharmacy software. - Detected and tracked software defects and inconsistencies. - Performed functionality and stress tests jointly with software developers.• Implemented a ticket system. Show less

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  CT Radiology Complex

  Nov 2015 - Dec 2019

  Computer and Network Technician

  Administer systems and provide technical support to a center that provides a full spectrum of imaging services with 300+ patients per day, 125+ users and 20+ servers (virtual and physical), and over 30 latest generation medical equipment connected to the network. Accountable for a $20K spare parts inventory. Handle IT related problems: network connectivity issues, PC & Laptop repair, cellphone configuration, computer installations, structured cabling, printer diagnosis and repair, camera system implementation and diagnosis, wireless router installation and configuration.• Worked with the team to reinforce the technology structure at the Center. - Developed and implemented policies and procedures; - Created users. - Established access levels. - Upgraded and setup equipment and systems; PACS conversion and cabling. - Installed antivirus software, and deleted old programs. - Updated licensing to comply with providers. - Trained associates and over 15 new hires. - Strengthened access to the Data Center.• Implement Windows User and Computer Domain Policy.• Commission virtual servers on VMware environment.• Install physical servers and SANs (HP & Drobo).• Perform virtual machine diagnosis and recovery using Acronis software.• Administrate Carestream PACS and Aycan PACS software, PHI information and use HIPAA regulation standards to implement security measures throughout the company network, among others.• Install and configure client emails and productivity software (Microsoft Office 2016 and Office 365).• Support equipment purchasing processes.• Oversee office moves and relocations.• Sourced new vendors achieving 15-20% in cost savings.• Installed printer and file servers requiring integral configuration and replication.• Optimized the security office: DVR upgrades and CCTV network integration. Show less

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  KRYONYX Corporation

  Jan 2020 - now

  Information Technology Specialist

  Responsible for integration, maintenance, troubleshooting & technical support to company's system information and network infrastructure. From switching, router/UTM, SDWAN, WIFI, VOIP, Server/storage/cluster Infrastructure.• System Information and Network Specialist• Specialized Staff on outsourcing for the following vertical (Telecom, Healthcare, Finance, Hospitality & Manufacturing)• Proficient in managing, & diagnosing of Domain Controller, Active Directory, DHCP, GPO Group Policy, Backup Software and Hardware, Security Endpoint, Servers (standalone, or cluster) SAN Storage, & Networking devices (Switches, Router, UTM, Firewall, Access Point and other).• Perform proactive maintenance activities such as backup health status, endpoint risk alerts, patch management deliverable, syslog, other specified by customer and remediation process upon a finding.• Maintain documentation platform for Customers upon adds, changes, move, modification, and/or removal procedures including software and/or hardware.• Collaborate on creation or modification of manuals regarding specific usage for different audience from end-user to administration.• Problem Solver & solution provider based on vendor neutral and agnostic to hardware/software manufacture. • Knowledgeable for Industry-Specific Compliance Audits including data collection and remediation strategies.• Collaborate with third party’s vendors. Show less