Shane Gollnick

Experience

• 

  North Star Mohican Casino

  Feb 2014 - Jan 2015

  PC Support Technician / AV Technician

  1. Provided functional and technical support of all applications to end users2. Administration of Active Directory and all business systems as it relates to account setup and permission settings3. Maintain current documentation of all hardware and software updates along with documenting any troubleshooting procedures and solutions4. Maintain the functionality and support of all video / audio systems throughout the North Star Casino property including gaming floor, bingo hall, groove lounge, hotel and back of house PA systems5. Negotiated system upgrade and maintenance costs for entire video system6. Negotiated new maintenance contract for hotel key carding system Show less

• 

  Stockbridge Munsee Community

  Nov 2015 - Jul 2017

  Information Security Manager / Applications Manager

  Oversee the 2017 HIPAA Risk Assessment and Meaningful Use practices for the Stockbridge-Munsee Health and Wellness Center1. Worked with a third-party vendor (MetaStar) through their HIPAA-One portal to assess the current security status of the health center in accordance with NIST 800-302. Remediate all physical security findings and inform staff of proper policies and procedures3. Create and/or update current policies and procedures as they relate to the storage and/or transfer of all Personal Identifiable Information (PII)4. Ensure all applications and network settings are following industry standard security best practicesImplemented payment gateway system to provide PCI and EMV compliance through the use of P2PE encryption and tokenization to improve security of payments system for gaming and other operations. Credit Card information is encrypted at the POS and sent out for authorization; a token is returned to the payment gateway and then sent to the merchant processor removing all liability from the organizationOversee and ensure core security practices such as:1. Least privilege – only give users enough permissions to do their job2. Password complexity and expiration – ensure passwords are complex enough not to be easily cracked via brute force attack, and that all programs force password changes within a set interval of time (minimum of 90 days)3. Endpoint protection – ensure every end users computer has the proper endpoint anti-virus installed before being joined to the network4. Patch management – develop a schedule for performing updates on all end user computers and back of house servers to ensure system and application security fixes are current and up to dateEngaged with Tribal Council members and organizational leaders on information security and payment security issues.Participated in Gartner’s Enterprise for IT Leaders program for CISOs to accelerate knowledge and drive key Community security initiatives Show less

• 

  Stockbridge-Munsee Community

  Feb 2016 - Apr 2016

  Interim CIO

  Oversee the IT department for the Stockbridge-Munsee Community. Responsibilities include:1. Making sure all projects stay on schedule and remediate any issues that arise during implementation2. Work with outside vendors to ensure services are provided as scheduled and as stated in the contract3. Managing and staying within the budget on a monthly analyzed basis4. Cost comparison of all products or items before purchase5. Management of personnel as it pertains to daily operations and projects both in progress and being planned out for future implementation6. Keeping up with the latest trends in technology and how they could potentially benefit our organization from a government, health care, retail, hospitality and gaming environment standpoint Show less

• 

  North Star Mohican Casino

  Jul 2017 - Jan 2022

  1. In charge of making sure all systems were operational 24/7 in accordance with business needs2. Managed technical staff scheduling during normal work hours and after hours through on call rotations3. Proposed and operated within the IT budget on a quarterly basis taking into account monthly maintenance contracts, new system implementation, hardware replacement planning, payroll and emergency remediation costs as needed4. Assisted and / or project managed the following projects:• Phone system change out from a Cisco system to Mitel phone system• POS system upgrade and terminal change out• Change out entire network infrastructure from Cisco to HP components including firewalls, switches and wireless AP’s• Changed out entire gaming system from Aristocrat to Bally while remaining open for business 24/7 by running both systems simultaneously• Changed out all end user computers from XP to Win7 to have entire property off of XP• Upgraded and re-configured audio system throughout the entire casino property to improve the guests experience• Changed out entire video system from Castnet to Cool Sign system going from a matrix driven system to an IP based system Show less Manage the organizational chart and staff management of the MIS departmentMeet with organizational leaders on a weekly basis to ensure continuity between business and technology needsOversee the implementation of the following initiatives1. Installation of PaperCut secure printer software/hardware to ensure each end user authenticates to all copiers and provides secure printing in accordance with HIPAA regulations2. Replacing all switching and wireless access points throughout all 23 campus locations to provide the best secure network coverage for staff and to provide the best user experience for all guests of the North Star Gaming Resort property3. Work with a third-party vendor to migrate off of Microsoft Exchange on prem solution to cloud based O365 for email and office 20164. Managed the implementation of new kiosks and all gateways/interfaces needed to link MGT kiosks to the Bally gaming and Agilysys POS and hospitality systems5. Managed the development and launch of North Star Casino’s mobile app6. Work with all department heads to incorporate LaserFiche into each departments flow chart in an effort to go paperless and track legal contracts, purchase approvals and other forms needed in daily operations7. Manage the upgrade of our Bingo Hall to retire old analog display screens for the latest digital display solution8. Managing the process of changing out our hospitality video distribution system for a more modern and cost-effective solution. The new system provides us with the best end user features and marketing channels needed to improve our guests experience9. Currently implementing Sophos as an end user and server anti-virus solution to replace Norton Symantec Show less

  • IT Manager

    Jan 2015 - Jan 2022

  • Interim CIO

    Jul 2017 - May 2018
• 

  Portage County

  Feb 2022 - now

  Director Of Information Technology