Melanie Hamilton

Experience

• 

  Kmart Corporation

  Sept 2005 - Mar 2009

  Department Lead

  Responsibilities included completing product layouts, product placement, replenishing inventory, assisting customers, and tracking daily sales. In addition, I covered the customer service desk during breaks or call outs by processing customer returns, managing till amounts, staffing, and handling customer complaints. I assisted in unloading product from trucks, and helping in yearly inventory. Worked well with a team environment and on my own.

• 

  WM

  Mar 2009 - now

  I manage my own book of business by providing my customers with exceptional service as their one point of contact. I cold call to get new customers, warm call to ensure service satisfaction with existing customers, solve any issues, ensure return customers, and work daily with Route Managers, District Managers, Operations Specialists, Dispatch, and Drivers to ensure quality customer service and teamwork. I always meet or exceed my sales goal on a monthly basis, and am a team player with my internal customers. Show less Worked exclusively with online customers, answering emails quickly and correctly and leading the Digital Care team. Provided direct support to a supervisor and played as their right hand. I handled call coaching, questions, disciplinary actions when the supervisor was out, and training on new processes. Another function of this job was being in charge of all call center stats. I would watch each call queue, move representatives as needed, schedule breaks, time off, training time, and anything that affected a representative not being available on the phone. I would present all positive and negative queue stats directly to the call center manager on a weekly basis. I processed all representatives bonus incentives by going through each line item to ensure accuracy before payout. I traveled to Chicago IL for two weeks to assist with temp new hire training as well for our upcoming busy season. Show less Deescalated upset customers, solved issues with a calm demeanor and a positive understanding attitude, assisted customer service representatives with difficult customers, helped train representatives on new processes, completed coaching for better future customer service including call process, how to talk to upset customers, and different options to help solve issues. acted as assistant trainer in new hire training for one month. In addition, i worked successfully with my team providing a great, positive, and fun working environment. Show less

  • Sales Support Supervisor

    Mar 2018 - now

  • Sales Specialist Construction

    Oct 2016 - Mar 2018

  • Senior Construction Solutions Sales Coordinator

    Jun 2016 - Oct 2016

  • Construction Solutions Sales Coordinator

    Apr 2014 - Jun 2016

  • Digital Care Representative

    Oct 2012 - Apr 2014

  • Customer Service Representative II

    Jul 2010 - Oct 2012

  • Customer Service Representative I

    Mar 2009 - Jul 2010
• 

  Farris Farms

  Feb 2022 - Feb 2025

  Farm Manager