Sofia Olaya

Experience

• 

  The Wendy's Company

  Jan 2007 - Jan 2011

  Crew Member

  Cooked FoodRan cash registerServed Customers

• 

  Miami University

  Jan 2011 - Jan 2013

  Student Analyst IT Services

  • Helped facilitate the Miami Mail migration to Google Mail• Answered phones and chat sessions for students, staff and faculty• Trained in Miami operations and system for troubleshooting and solving technical problems• Gained knowledge of Mac and Windows systems and experience using both as well as mobile devices• Worked with outages and logging calls for reporting and sending ticket reports to appropriate technicians• Worked with clients of varying dispositions and honed customer service skills for conflict resolution Show less

• 

  Miami University

  Aug 2013 - now

  • Assists in developer projects using Agile• Assists in migrating support tasks from developers to new team• All previous responsibilities from Application Support Analyst I • Handled Tier 3 call escalations; worked with vendors; partnered with Tier 1 and 2 to answer questions• Ran system upgrades and patches; assisted in system log monitoring for problem resolution• Assisted in creation and handling of Gitlab repositories and code deployment• Assisted developers on documentation of services; modified documentation hierarchy; updated articles Wireless TroubleshootingGoogle Mail and Services Integration and troubleshooting. Educational software troubleshootingWrote technical service pages for end users. Ran social media profiles to connect with clientsCreated accounts for users as requested. Set up meetings for training.

  • Application Analyst III

    Oct 2022 - now

  • Application Analyst II

    Oct 2016 - Sept 2023

  • Application Support Analyst

    Dec 2015 - Oct 2016

  • Service Desk Analyst

    Aug 2013 - Dec 2015
• 

  Uncultured Palate

  Jun 2020 - now

  Founder

  Uncultured Palate is a food and travel blog that celebrates food and cultures in this wonderful world. FounderCreated website and Youtube to share contentCreated Ko-fi to sell mixesHead Writer/EditorContributed and edited all articles Creative DirectorPlanned, shot and edited videos for youtubeSocial Media ManagerManages all content on social sitesManages analytics to improve posting stats