Sofia Olaya

Sofia Olaya

Crew Member

Followers of Sofia Olaya155 followers
location of Sofia OlayaOxford, Ohio, United States

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  • Timeline

  • About me

    Founder at Uncultured Palate

  • Education

    • Edison State Community College

      2011 - 2013
    • Miami University

      2010 - 2013
      Bachelor of Arts (BA) Anthropology
  • Experience

    • The Wendy's Company

      Jan 2007 - Jan 2011
      Crew Member

      Cooked FoodRan cash registerServed Customers

    • Miami University

      Jan 2011 - Jan 2013
      Student Analyst IT Services

      • Helped facilitate the Miami Mail migration to Google Mail• Answered phones and chat sessions for students, staff and faculty• Trained in Miami operations and system for troubleshooting and solving technical problems• Gained knowledge of Mac and Windows systems and experience using both as well as mobile devices• Worked with outages and logging calls for reporting and sending ticket reports to appropriate technicians• Worked with clients of varying dispositions and honed customer service skills for conflict resolution Show less

    • Miami University

      Aug 2013 - now

      • Assists in developer projects using Agile• Assists in migrating support tasks from developers to new team• All previous responsibilities from Application Support Analyst I • Handled Tier 3 call escalations; worked with vendors; partnered with Tier 1 and 2 to answer questions• Ran system upgrades and patches; assisted in system log monitoring for problem resolution• Assisted in creation and handling of Gitlab repositories and code deployment• Assisted developers on documentation of services; modified documentation hierarchy; updated articles Wireless TroubleshootingGoogle Mail and Services Integration and troubleshooting. Educational software troubleshootingWrote technical service pages for end users. Ran social media profiles to connect with clientsCreated accounts for users as requested. Set up meetings for training.

      • Application Analyst III

        Oct 2022 - now
      • Application Analyst II

        Oct 2016 - Sept 2023
      • Application Support Analyst

        Dec 2015 - Oct 2016
      • Service Desk Analyst

        Aug 2013 - Dec 2015
    • Uncultured Palate

      Jun 2020 - now
      Founder

      Uncultured Palate is a food and travel blog that celebrates food and cultures in this wonderful world. FounderCreated website and Youtube to share contentCreated Ko-fi to sell mixesHead Writer/EditorContributed and edited all articles Creative DirectorPlanned, shot and edited videos for youtubeSocial Media ManagerManages all content on social sitesManages analytics to improve posting stats

  • Licenses & Certifications

    • Hootsuite Certified

      Hootsuite
      Oct 2013
    • Professional Scrum Master I

      Scrum.org
      Jul 2016
      View certificate certificate
    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Jan 2020
      View certificate certificate
    • KCS V5 Principles

      HDI
      Sept 2016