Noemi Csaszar

Experience

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  City Plaza***** Hotel

  Jun 2013 - Oct 2015

  Spa Assistant

  Greeting of all guests, answering phone calls, helping guests with questions about spa services and products, booking appointments, checking guests in to the computer system, processing transactions and maintaining the cleanliness.

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  DoubleTree by Hilton Cluj - City Plaza

  Oct 2015 - Dec 2021

  Spa Manager

  Managing daily operations of spa including overseeing appointments, managing staff, and maintaining cleanliness;Provide excellent customer service, handle complaints and build relationships with guests; Manage the spa team and ensure that they follow all hotel policies and procedures, including health and hygiene standards;Track inventory, prepare monthly reports, and monitor the pool to ensure compliance with standards;Involved in marketing efforts and contribute to social media accounts;Support New hire orientation training;Hotel staff representative; Coordinate with the engineering department to ensure proper maintenance of equipment and monitor its functioning. Show less

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  Future WorkForce

  Jan 2022 - now

  Automation Business Analyst & Project Manager

  Analyzing business processes and gathering data in order to understand how they can be improved with RPA; Creation of workflow diagrams in Lucidchart;Close collaboration with the business team and also with the SA in order to develop a solution;Issue&time tracking, planning and estimation&work logging in Jira Software;Create test scenarios for UAT based on the requirements;Supporting developers in testing and debugging RPA scripts to ensure they are working as intended;Coordinating with cross-functional teams to ensure that RPA solutions are integrated into the business effectively;Periodic reporting to the Sponsor regarding the quality status of the project;Project estimation and coordinating an estimate; Show less