Mansi Bhatnagar

Experience

• 

  SP Syndicates

  Sept 2001 - Apr 2003

  Executive Assistant

  Working as a Secretary to the CEO of the company, I was responsible to majorly lead the electronic communications with the customers and the clients.

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  GENPACT LLC

  Mar 2003 - Dec 2010

  I was reporting to the President of Business Development in the Operations team. This role required managing Business Development projects to meet deliverables under specific time limit. Managing the resources from within or outside the organization to help the Business Development team win targeted business opportunities. Duties• Develop intelligence-based campaigns to prospective businesses and consultants• Assist with the relationship development of internal and external stakeholders• Provide meeting and logistics support for the BD leaders and other stakeholders• Provide meeting coordination support to the operating teams, administrative groups and external workgroups• Design and create marketing collaterals showcasing process excellence• Building market survey reports for current market understanding and opportunity identifications• Management of business events Show less In this role I was assisting the Vice President Operations by coordinating with administrative groups of the organization. The role involved designing communication pieces eg. annual / quarterly updates, collated reports, business collaterals, product launches and announcements. Duties• Event management for town-halls and annual business meets• Management regular portfolio reviews, internal/external conferences• Develop and utilise customer database for phone calls, product launches, events.• Manage activity calendars• Organize trainings and workshops• Organize BD events for prospect clients• Control travel expenses Show less This role was to lead an operating team of 12 members of a call centre and make sure they meet their targets and maximize their performance. Creating performance report and publishing them in monthly, annual update reports. Duties• Determine the duties and responsibilities of individuals in a team• Analyzed the individual performance of each team member and motivated them to perform even better• Organized training workshops to improve the performance of the members who were lagging behind in terms of performance• Reported any problem or fault in the project to the project manager or supervisor• Offered solutions to the top management regarding project-related queries Show less

  • Assistant Manager Business Development

    Feb 2009 - Dec 2010

  • Business Coordinator

    Sept 2007 - Feb 2009

  • Team Leader

    Jun 2005 - Feb 2008

  • Operations Executive

    Mar 2003 - Jun 2005
• 

  Royal Bank of Scotland Group

  Dec 2010 - Dec 2012

  Business Manager

  Reporting to the President of Operational Risks, I was responsible for managing delivery of Risk operations of the central Risk team by facilitating required support and coordinating with other central administrative groups in the organisation spread across three separate geographic locations. Responsibilities:• Responsible for assisting operations deliverables of 26 staff members, across three locations in India.• Controlling expenses by implementing key policies / processes.• Monitoring internal projects from initiation through completion• Monitoring of performance and recommend changes.• Cost adjustments or resource addition.• Designing reports and presentations for in-depth understanding of operations and then measuring these against set indicators.• Reviewing current organisational effectiveness and making recommendations for improvements.• Providing analytical monthly financial reports and resource commentary.• Maintaining governance and coordination between other Risk Lines of Defence.• Responsible for organising monthly ‘Risk Challenge and Discussion’ sessions with the Board members.I left RBS to move to the UK. Show less

• 

  The Nottingham Building Society

  Feb 2015 - Aug 2018

  Consultant

  Role Profile :Customer Analysis Opportunity IdentificationOperational Risk Analysis Lead GenerationStaff ManagementCustomer ServiceTraining staffAchievements • Successfully set up two new branches from scratch• Took my branch to being one of the top 20 performing branches in the network. competing against well-established, legacy branches in Nottinghamshire.• Contributed to 78% of all product sales in my main branch to date.

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  HOUZ DECO

  Aug 2020 - now

  Owner

  Houz Deco Home Interior Consulting