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Jaskaran Batth

Jaskaran Batth

Information Technology Help Desk Analyst

Followers of Jaskaran Batth272 followers
location of Jaskaran BatthMississauga, Ontario, Canada

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  • Timeline

  • About me

    IT Specialist | Technical Support | Incident Management | Deskside Support Technician

  • Education

    • Gujarat University

      2014 - 2017
      Bachelor's degree Computer Programming, Specific Applications

      Activities and Societies: Make an Android Application (M.R Expert), Knowledge about C and C++, Java, .Net languages.

    • Sheridan College

      2019 - 2020
      Computer Systems Technician – Software Engineering Computer Software Engineering

  • Experience

    • Unity Health Toronto

      May 2022 - Oct 2022
      Information Technology Help Desk Analyst

      Provided IT support for three major hospitals: St. Michael, St Joseph, and Providence HealthcareMaintained, analyzed, troubleshoot, and repaired computer systems, hardware, and computer peripheralsPerformed software installations and regularly scheduled updatesProvided support to setting up VoIP phone account, setting up voice mail, resetting voice mail PINPerformed troubleshooting with Citrix environment

    • Canada Protection Plan, A Foresters Financial Company

      Oct 2022 - now

      Provides technical support to end-users, promptly resolving hardware and software issuesAdministers Active Directory, Exchange Server, and Office 365Possesses a strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANsManages user accounts, permissions, and access controlsCollaborates with team members to implement IT projectsMaintains printer, scanners, projector and Avaya phone systemGained Hands-on experienced with technology's including: - Active Directory - SCCM- Jira- Microsoft 365 Admin Center- Amazon Web Services- SharePoint Admin Center- Salesforce Show less

      • IT Deskside Technician

        Nov 2023 - now

      • IT Specialist

        Oct 2022 - now

  • Licenses & Certifications

    • Cybersecurity: Time to Unlock New Career opportunities

      Thinkcloudly
      Dec 2024

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Dec 2024